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Logistics Operations Specialist

1 month ago

ValdeReuil, Normandie, United States Castlery Inc Full time
Job Overview

Castlery Inc is seeking a highly organized and detail-oriented Logistics Coordinator to oversee the execution of order fulfillment processes and deliver exceptional customer service experiences.


Key Responsibilities
  • Manage transit and delivery operations, ensuring timely pick-ups and deliveries.
  • Conduct delivery reviews with carriers, fostering collaborative problem-solving to mitigate issues.
  • Uphold stringent Key Performance Indicators (KPIs) for timely pick-up and delivery schedules.
  • Efficiently troubleshoot and rectify carrier-related concerns.
  • Analyze logistic trends, identifying and executing improvement strategies to enhance efficiency.
  • Develop and maintain detailed carrier scorecards to track and evaluate service performance.
  • Generate and present monthly reports on carrier performance to internal stakeholders.
  • Verify order billing accuracy and address discrepancies.
  • Maintain stringent Service Level Agreements (SLAs) for all communications with carriers.
  • Collaborate closely with internal departments to prioritize customer satisfaction.
  • Perform ad-hoc analytics and reporting to support decision-making processes.
  • Establish and maintain strong professional relationships with carriers, ensuring effective communication and collaboration.

Requirements
  • Minimum 2-3 years of experience in transportation logistics or a related field.
  • Previous exposure to an e-commerce environment is highly advantageous.
  • Some college education preferred.
  • Strong analytical and ad-hoc reporting skills are mandatory.
  • Exceptional communication abilities, with proficiency in written and verbal English.
  • Demonstrated ability to make sound decisions and apply logical reasoning.
  • Advanced skills in Microsoft Office Suite, especially Excel.
  • A keen eye for detail with the capacity to identify and rectify errors.
  • Capable of discerning carrier requirements and setting clear expectations.
  • Adept at prioritizing tasks and managing daily responsibilities efficiently.
  • Independent, self-motivated, and equipped with robust problem-solving skills.
  • Eagerness to learn, contribute to team efforts, and embrace new challenges.
  • Resilience in high-pressure situations with a track record of sound decision-making.
  • Must thrive in a dynamic, fast-paced setting and consistently meet tight deadlines.

Work Environment

Work Schedule: 8:00 AM - 5:00 PM, EST, Monday to Friday.

Work Environment: In office (Downtown Winston-Salem).

Dress Code: Business casual attire.