Operations Director
2 hours ago
As the Operations Manager at Excel Hotel Group, you will be responsible for overseeing the day-to-day activities of hotel operations to ensure guest satisfaction and maximize hotel profitability. In the absence of the General Manager, you will serve as the General Manager.
Key Responsibilities- Oversee the day-to-day operations and assignments of the hotel staff, assisting the General Manager in developing and communicating departmental strategies and goals.
- Recommend and/or initiate salary, disciplinary, or other staffing actions in accordance with Company rules and policies, alerting the General Manager of potentially serious issues.
- Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their job functions.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Assist the General Manager in developing, implementing, and monitoring financial and operational plans for operations, including Front Office, Revenue, Reservation, Housekeeping, and Maintenance.
- Monitor and report variances against budget, and control labor costs and other expenses.
- Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction.
- Respond to guest complaints or concerns in a prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location, and answer phones in a prompt and courteous manner.
- Manage the repair/replacement of faulty equipment, maintenance needs, and safety hazards.
- Comply with all safety standards, including following safe working practices and pre-established safety guidelines.
- Serve as Manager on Duty as assigned.
- Represent the company with outside contacts, vendors, regulatory agencies, and owners.
- Perform other tasks and duties as assigned.
Three years minimum guest service/hotel experience, with at least two years in a supervisory capacity, or an equivalent combination of education and experience. Previous hotel experience of similar size and complexity is preferred.
Compensation: $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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