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Healthcare Patient Services Supervisor

2 months ago

HOFFMAN EST, United States BARRINGTON ORTHOPEDIC SPECIALISTS, LTD Full time

About Barrington Orthopedic Specialists

Barrington Orthopedic Specialists has been a trusted name in orthopedic care since its inception in 1980. Founded by Dr. Keith Schroeder, our mission is to provide exceptional patient care through attentive listening and thorough evaluations, ensuring accurate diagnoses and effective treatment plans. Our dedicated team of physicians is committed to delivering compassionate and personalized care for a wide range of bone, joint, and muscle conditions.

Position Overview

We are currently seeking a Full-Time Patient Services Manager to oversee operations at our facilities. The ideal candidate will possess strong leadership abilities and proficient computer skills. This role requires expertise in management, operational development, policy implementation, staff training, and mentorship. The Patient Services Manager will be responsible for supervising the front reception areas across multiple locations.

Key Responsibilities

  • Manage daily operations of patient services
  • Ensure adherence to policies and procedures
  • Train and mentor front desk staff
  • Analyze data to improve service delivery
  • Facilitate effective communication among team members

Work Schedule

The work schedule will typically be Monday to Friday, with shifts ranging from 8:00 AM to 4:30 PM. Flexibility is required, as hours may vary between 7:00 AM and 9:00 PM, including occasional Saturday rotations.

Qualifications

  • Experience in medical management
  • Exceptional customer service skills
  • Willingness to work flexible hours and travel between sites
  • Strong proficiency in Microsoft Office Suite (Outlook, Excel, Word)
  • Knowledge of medical office operations
  • Ability to analyze and interpret data

Educational Background

  • Preferred: Management degree
  • Associates degree or completion of an office management training program with relevant customer service experience

Experience Requirements

  • Minimum of 2-3 years in a leadership role
  • Minimum of 2-3 years in a healthcare-related office environment


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