Senior Systems Engineer
2 weeks ago
This is a challenging role that requires a strong technical background and excellent communication skills. As a Senior Systems Engineer, you will be responsible for managing computer and network support services throughout the agency.
Key Responsibilities:
- Evaluate and resolve user complaints in a timely and professional manner.
- Act as a resourceful and engaged technical engineer to resolve complex technical issues.
- Develop and implement basic cyber security mitigation strategies to protect client data.
- Collaborate with the technical team to provide regular communication and set client expectations.
- Support the current customer base and provide ideas to improve current offerings.
- Project and client management, network implementations, migrations, and upgrades.
- Maintain, modify, and update client application programs and cloud-based offerings.
- Complete all documentation as needed and follow accepted processes and methodologies.
Requirements:
- High School Diploma required, Associate degree in computer science or related field preferred.
- Demonstrated knowledge of and experience with computer and/or network systems, applications, procedures/techniques, and customer services practices.
- Strong verbal/written communication skills and ability to read and write complex technical information.
- Certifications: MS900, Security Plus, MD102, SC300 AZ800 required within 6 months of employment.
About Arakyta:
Arakyta is a company driven by passion and obsessed with operating detail and problem discovery. We deliver fresh insights, transformative thinking, and workforce engagement to ensure our clients' evolution. Our Interruptive Process Therapy provides a fresh focus on things that matter. Arakyta people are multi-disciplined, deploying solutions that integrate current technology clarity and innovation with improved workflow and real-time decision-making intelligence.
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