Restaurant Team Associate

2 weeks ago


Columbus, Ohio, United States Rensko Holdings Full time

Job Summary

The Restaurant Front Team Member is a vital part of our team, responsible for delivering exceptional guest experiences through the delivery of exceptional products and service.

Key Responsibilities

  • Provide important visual cues for guests that make a positive first impression, including wearing proper career wear and maintaining a clean and inviting dining room.
  • Follow the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate.
  • Deliver consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge.
  • Enhance the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
  • Use proper procedures to ensure the accuracy of every order for every guest, including repeating guest's order when it is presented to them.
  • Ensure every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
  • Maintain speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs.
  • Promptly execute service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.

Restaurant Operations

  • Follow all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
  • Prepare all products as required, following the order monitor to ensure the accuracy of every order.
  • Communicate showcase and product needs to ensure proper product availability for guests.
  • Regularly take temperatures of the required products and record in the Time & Temperature Log.

Policies & Procedures

  • Follow all restaurant policies, procedures, and standards.
  • Maintain the front counter and drive-thru area by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.
  • Follow proper hand washing techniques and all sanitation guidelines; complete all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner.

Health & Safety

  • Work in compliance with occupational health and safety legislation.
  • Know, understand, and follow safe work practices and procedures.
  • Use or wear personal protective equipment or clothing as required.
  • Report all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.
  • Do not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.

Postural & Physical Demands Requirements

  • Frequent reaching above waist, chest, and shoulder level, as well as below waist level.
  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.).
  • Continuous standing on tiled surfaces for all tasks.
  • Ability to stand for long periods of time without a break.
  • Frequent hip flexion while walking for all tasks.
  • Occasional lifting of boxes of supplies/products weighing from


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