Beauty Culture Ambassador

2 weeks ago


Glendale Heights, Illinois, United States Tricoci University of Beauty Culture Full time
Job Title: Guest Service Representative

At Tricoci University of Beauty Culture, we are seeking a highly skilled Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience for each guest.

Key Responsibilities:
  • Prepare work area and maintain master client files.
  • Ensure adequate supplies are available at the front desk.
  • Greet clients and schedule their services, suggesting add-on services.
  • Deliver superior customer service to each client.
  • Resolve client situations within company standards.
  • Handle all transactions for clients, including check-in, check-out, gift card sales, and VIP program sales.
  • Assist with and sell retail products.
  • Clean work area regularly each day.
  • Actively participate in sales promotions.
  • Close out and balance the cash drawer after each shift.
  • Responsible for cash drawer accuracy.
  • Ensure the new client card is filled out correctly and that each client understands that all services are performed by students under the supervision of licensed teachers.
  • Dust and re-stock retail shelves.
  • Maintain an accurate client system database.
  • Comply with all state, federal, and campus policies.
  • Assist with special projects.
Requirements:
  • Superior customer service skills, consistent communication skills.
  • Team player.
  • Cash handling.
  • Detail-oriented, computer skills.
  • Good organizational skills.


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