Data and Analytics Program Manager

1 week ago


Raritan, New Jersey, United States The Dignify Solutions LLC Full time
Job Description

The Dignify Solutions LLC is seeking a highly experienced Technical Program Manager to lead the end-to-end management of Application Development and Production support for a portfolio of data and analytics applications.

Key Responsibilities:
  • Program Management: Oversee the entire lifecycle of data and analytics applications, from project estimations to delivery, ensuring timely and within-budget completion.
  • Technical Leadership: Provide technical guidance and oversight to development teams, ensuring adherence to best practices and industry standards.
  • Customer Engagement: Serve as the primary point of contact for customers, managing expectations, and resolving issues in a timely and professional manner.
  • Process Improvement: Drive thought leadership in next-gen support processes, defining best practices and knowledge management protocols to enhance efficiency and effectiveness.
  • SLA Management: Ensure compliance with Service Level Agreements (SLAs) for customer contracts, running war rooms for critical issues and managing escalations efficiently.
  • Issue Resolution: Proactively identify customer issues, drive root cause analysis, and maintain excellent relationships with end-users and stakeholders.
  • Project Delivery: Oversee the end-to-end delivery of Big Data Solutions, including project planning, resourcing, and monitoring.
  • Requirements Gathering: Participate in requirements gathering workshops, estimation discussions, design meetings, and status review meetings to ensure project success.
  • Solution Design: Contribute to solution design and solution architecture for implementing Big Data Projects.
  • Project Monitoring: Regularly review project status, ensuring deliverables are on track with respect to scope, budget, and time.
  • Communication: Transparently communicate project status to all stakeholders on a regular basis.
  • Risk Management: Identify and manage risks/issues related to deliverables, developing mitigation plans to resolve issues and risks.


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