Transaction Account Services Representative

2 weeks ago

Topeka, Kansas, United States Capitol Federal Savings Bank Full time
Job Summary:

As a Transaction Account Specialist at Capitol Federal Savings Bank, you will play a vital role in providing exceptional support for our Transaction Account Services functions. This includes credit and debit card programs, deposit account chargeback processing, and other card or account duties as assigned. You will be responsible for processing daily card program functions, card program reports and maintenance, returned deposits and chargebacks, and responding to internal and external customer inquiries. Your excellent communication skills and ability to work effectively in a team environment will be essential in providing both internal and external customer support.

Key Responsibilities:

• Provide credit and debit card program support, including application of credit card payments, card maintenance, GL reconciliation, processing and logging recovered cards, monitoring incoming card reports, and Visa settlement.

• Process ATM and check adjustments and associated transactions.

• Research and process chargeback and resubmit transactions.

• Respond to internal and external customer service requests in a timely manner, creating standardized customer correspondence using integrated software suites and non-standard correspondence as needed.

• Perform other duties as assigned, including participating in proactive team efforts to achieve departmental and company goals, and complying with all safety policies, practices, and procedures.

Requirements:

A minimum of one year up to three years of similar or related experience, including preparatory experience. A high school degree or equivalent is required. You will need to be able to use database, spreadsheet, and word processing software suites to record and maintain records, with customer contact as necessary via verbal and written correspondence. Attention to detail and the ability to analyze customer issues, answer questions, suggest solutions, and provide counsel are essential. A significant level of credibility, trust, and diplomacy is required to be effective in this role. Clear and concise written and verbal communication skills are imperative to success in this position.

Physical and Mental Requirements:

This role requires the ability to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. You must be capable of climbing/descending stairs in an emergency situation and operating routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. You must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. You must be able to work extended hours or travel off-site whenever required or requested by management. Regular in-office attendance is required. You must be able to perform job functions independently or with limited supervision and work effectively either on your own or as part of a team. You must be able to read and carry out various written instructions and follow oral instructions. You must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. You must be able to speak clearly and deliver information in a logical and understandable sequence. You must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate the highest levels of customer service and discretion when dealing with the public. You must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. You must be able to effectively handle multiple, simultaneous, and changing priorities. You must be capable of exercising the highest level of discretion on both internal and external confidential matters.

  • Transaction Account Specialist

    1 day ago

    Topeka, Kansas, United States Capitol Federal Savings Bank Full time

    Job Title: Transaction Account SpecialistCapFed is seeking a highly skilled Transaction Account Specialist to join our team. As a key member of our Transaction Account Services team, you will provide exceptional support to our customers and internal stakeholders.Key Responsibilities:Provide credit and debit card program support, including application of...

  • Transaction Account Specialist

    1 week ago

    Topeka, Kansas, United States Capitol Federal Savings Bank Full time

    Job Description:As a Transaction Account Specialist at Capitol Federal Savings Bank, you will provide critical support for our Transaction Account Services functions, including credit and debit card programs, deposit account chargeback processing, and other card or account duties as assigned.You will be responsible for processing daily card program...

  • Customer Service Representative

    2 weeks ago

    Topeka, Kansas, United States Capfed Full time

    Job Title: Customer Service RepresentativeJob Summary:Capfed is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences and building strong relationships with our customers.Key Responsibilities:Provide...

  • Financial Services Representative

    2 weeks ago

    Topeka, Kansas, United States Enterprise Bank and Trust Full time

    Job Title: Financial Services RepresentativeAt Enterprise Bank & Trust, we're committed to helping businesses succeed and our communities thrive. As a Financial Services Representative, you'll play a vital role in creating a welcoming environment for our customers and providing exceptional service.Key Responsibilities:Originate and service accounts for...

  • Financial Services Representative

    2 weeks ago

    Topeka, Kansas, United States Enterprise Bank and Trust Full time

    Job Title: Financial Services RepresentativeAt Enterprise Bank & Trust, we're committed to helping businesses succeed and our communities thrive. As a Financial Services Representative, you'll play a vital role in creating a welcoming environment for our customers and providing exceptional service.Key Responsibilities:Originate and service accounts for...

  • Financial Services Representative

    2 weeks ago

    Topeka, Kansas, United States Enterprise Bank and Trust Full time

    Job Title: Financial Services RepresentativeAt Enterprise Bank & Trust, we're committed to helping businesses succeed and our communities thrive. As a Financial Services Representative, you'll play a vital role in creating a welcoming environment for our customers and providing exceptional service.Key Responsibilities:Originate and service accounts for...

  • Customer Service Representative

    1 week ago

    Topeka, Kansas, United States Capitol Federal Savings Bank Full time

    Job Title: Customer Experience Representative Job Summary: We are seeking a highly skilled Customer Experience Representative to join our team at Capitol Federal Savings Bank. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with a polite, professional,...

  • Customer Service Representative

    2 weeks ago

    Topeka, Kansas, United States CoreFirst Bank & Trust Full time

    Job SummaryCoreFirst Bank & Trust seeks a highly skilled Customer Sales Associate to join our team. As a Customer Sales Associate, you will be responsible for providing exceptional customer service, processing customer transactions, and promoting CoreFirst products and services.Key ResponsibilitiesProvide legendary customer service to bank customers,...

  • Customer Service Representative

    2 weeks ago

    Topeka, Kansas, United States Gainwell Technologies Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Gainwell Technologies. As a Senior Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Topeka, Kansas, United States Capitol Federal Savings Bank Full time

    Job Title: Customer Experience Representative Job Summary: We are seeking a highly skilled Customer Experience Representative to join our team at Capitol Federal Savings Bank. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with a polite, professional,...

  • Customer Service Representative

    3 weeks ago

    Topeka, Kansas, United States Capfed Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Capfed. As a key member of our Retail Operations team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide accurate and efficient financial transactions to customersAct as a...

  • Patient Access Representative

    3 weeks ago

    Topeka, Kansas, United States BayMark Health Services Full time

    Job SummaryBayMark Health Services is seeking a highly skilled and detail-oriented Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our healthcare facility by performing various administrative tasks with a keen eye for detail.Key...

  • Patient Access Representative

    3 weeks ago

    Topeka, Kansas, United States BayMark Health Services Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at BayMark Health Services. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.Key...

  • Patient Access Representative

    3 weeks ago

    Topeka, Kansas, United States BayMark Health Services Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at BayMark Health Services. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.Key...

  • Patient Access Representative

    3 weeks ago

    Topeka, Kansas, United States BayMark Health Services Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at BayMark Health Services. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.Key...

  • Customer Service Representative

    2 weeks ago

    Topeka, Kansas, United States Capitol Federal Savings Bank Full time

    Job SummaryAs a Customer Service Associate at Capitol Federal Savings Bank, you will play a vital role in providing exceptional customer experiences. This position requires a strong focus on customer satisfaction, financial transactions, and product knowledge. If you have a passion for delivering top-notch service and are eager to join a dynamic team, we...

  • Customer Service Representative

    2 weeks ago

    Topeka, Kansas, United States Capitol Federal Savings Bank Full time

    Job SummaryAs a Customer Service Associate at Capitol Federal Savings Bank, you will play a vital role in providing exceptional customer experiences. You will be responsible for assisting customers with various account transactions, advising them on products and services, and ensuring accurate processing of financial transactions. Your friendly,...

  • Customer Service Representative

    2 weeks ago

    Topeka, Kansas, United States Haag Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent...

  • Member Service Representative at Shawnee

    1 week ago

    Topeka, Kansas, United States Communication Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at Communication Federal Credit Union. As a key member of our team, you will be responsible for delivering exceptional member experiences by providing prompt, efficient, and courteous service.Key ResponsibilitiesProcess teller transactions,...

  • Business Service Representative

    3 weeks ago

    Topeka, Kansas, United States Capfed Full time

    **Job Summary**Capfed is seeking a highly skilled Business Service Representative to join our team. As a Business Service Representative, you will be responsible for providing exceptional customer service to business and commercial customers.**Key Responsibilities*** Respond to incoming calls and emails from business and commercial customers, providing...