Customer Service Representative

3 weeks ago


Louisville, Kentucky, United States KIOSK Information Systems Full time
About the Role

We are seeking a highly skilled and customer-focused professional to join our Customer Experience Team as a Tier One Customer Care Agent. As the first point of contact for our valued customer base, you will be responsible for troubleshooting and resolving technical issues with kiosk componentry and/or software/driver related issues.

Key Responsibilities
  • Act as the first point of contact for customers seeking help with technical issues.
  • Provide troubleshooting and technical assistance with applications and hardware.
  • Field inbound calls or e-mails from both end users and businesses requesting assistance and/or information.
  • Clearly document outcomes and steps taken to resolve issues.
  • Coordinate shipment of components from KIOSK warehouse to field.
  • Dispatch/Manage on-site technicians to replace hardware and/or troubleshoot issues.
Requirements
  • High school diploma.
  • Fundamental knowledge of Windows Operating System and basic diagnosis of computer systems.
  • Ability to prioritize and work in a fast-paced high-volume environment.
  • Work independently with minimal supervision.
  • Exceptional verbal and written communications.
What We Offer

KIOSK values its employees by supporting them with a full benefits package including medical, dental, vision, life insurance, short and long term disability insurance, flexible spending accounts, 401(k) match with immediate vesting, employee assistance program, paid time off, 10 paid holidays per calendar year, and an annual bonus program.



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