Senior Deposit IT Application Support

1 week ago

Jersey City, New Jersey, United States SMBC Group Full time

At SMBC Group, we're seeking a seasoned Deposit IT Application Support / Business Solutions Expert to drive business analysis and IT system analysis on technical/business demands/issues.

This role is responsible for providing support on business/IT analysis and deposit application projects and maintenance, including business and IT design requirements documentation, troubleshooting business/technical issues requiring in-depth debugging and expertise in deposit and check clearing applications, user training, and performing testing.

The anticipated salary range for this role is between $190,000.00 and $227,000.00, based on individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award.

In addition to cash compensation, SMBC Group offers a competitive portfolio of benefits to its employees. As a Deposit IT Application Support / Business Solutions Expert, you will play a vital role in ensuring the success of our deposit and check clearing applications, working closely with project teams, business partners, and IT support to define and design scope for each project.

Key responsibilities include:

  • Collaborating with project teams, business partners, and IT support to define and design scope for each project.
  • Partnering with business team leads to gain insight into user needs and develop a plan to improve the utility of implemented applications.
  • Advising the development team of business unit needs and advising on the creation of a roadmap for new processes and features.
  • Engaging with key application users to study key business processes and advise on building procedures to best utilize application features.
  • Performing analysis and design of business requirements and specifications.
  • Performing analysis and design of technical requirements and specifications.
  • Ensuring applications meet standards and technical specifications.
  • Reviewing use cases/enhancements and planning test scenarios for an application change.
  • Documenting and writing business and technical requirements, defining interface requirements, workflows, and presentations.
  • Working with Developers, QA testers, Production Support, Infrastructure Operations, Information Security teams, and project managers to support application deployments, test planning, and execution in Development/QA/Release (UAT) as per criteria and testing standards.
  • Collaborating with project managers to support project tasks, including requirement gathering and analysis, training, and end-to-end testing, providing regular project status, and escalating issues to project managers, project stakeholders, and senior management.
  • Submitting Change Requests (CRs) and Single Approver Changes (SACs) in the ServiceNow platform as per the SMBC/JRIA Change Management Process.
  • Reviewing, managing, and addressing Incident/Problem tickets and IT Service Requests opened in ServiceNow.
  • Performing tasks in accordance with any Service Level Agreements (SLAs), security policies, and security procedures.
  • Overseeing support teams responding to day-to-day technical issues and managing the incident response to service outages.
  • Analyzing the impact of reported service issues and quickly developing remediation plans.
  • Resolving or assisting in the resolution of conflicts within and between projects or functional areas and implementing changes where appropriate.

To be successful in this role, you will need:

  • 7+ years of experience in banking and technology areas, including functional knowledge of commercial banking systems (i.e., DDAs, Cash Management, Nostro/Vostro treasury settlement process, SWIFT statements), check clearing, and related accounting entries.
  • Strong skills and understanding in corporate deposit systems and functionalities.
  • Previous experience with FIS Profile DDA (Deposit) application preferred.
  • Strong work ethic with a focus on meeting deadlines, objectives, and the ability to learn new products and systems in a timely manner.
  • Strong verbal, written, and interpersonal communication skills, with the ability to communicate effectively and confidently with users and team members.
  • Strong analytical, strategic thinking, and problem-solving skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
  • Strong skills working with MS Excel, MS Project, MS Word, MS PowerPoint, MS Visio, MS Teams & SharePoint, Atlassian JIRA & Confluence.
  • Bachelor's degree in Finance, Computer Science, or Information Systems preferred.
  • Previous experience with Agile methodology preferred.

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