Veterinary Client Liaison

4 days ago


Houston, Texas, United States H-Town Veterinary Specialists Full time
Job Summary

We are seeking a highly skilled and compassionate Client Service Representative to join our team at H-Town Veterinary Specialists.

Key Responsibilities
  • Client Communication: Provide exceptional customer service to clients, responding to inquiries and concerns in a timely and professional manner.
  • Schedule Management: Coordinate and schedule appointments, surgeries, and follow-up visits with clients and clinicians.
  • Intake and Release: Facilitate the intake and release process for patients, ensuring all necessary paperwork is completed and signed.
  • Estimates and Invoices: Communicate with clients regarding estimates and invoices, ensuring a seamless transaction process.
  • Payment Processing: Process payments and deposits for procedures, maintaining accurate records and ensuring client satisfaction.
  • Client Education: Provide clients with education and support regarding their pets' health and well-being, promoting a positive experience.
Requirements
  • Excellent Communication Skills: Ability to effectively communicate with clients, clinicians, and staff.
  • Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Compassion and Empathy: Ability to provide exceptional care and support to clients and their pets.


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