Field Service Manager, Commercial
1 month ago
Field Service Supervisor, Commercial
Job Summary:Tesla is seeking an experienced and dynamic Field Supervisor to provide Technicians/Electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations.
Responsibilities:- Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region
- Be ready to travel for extended periods of time covering multiple locations in respective region with minimal notice. Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines
- Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems
- Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews along with controlling overall regional spend and when needed propose cost effective solutions
- Provide necessary "On-boarding", "On-The-Job-Training" and training resources to Field Service Technicians. Work with Engineering and Training departments to ensure effective processes are in place
- Responsible for the day-to-day operation. Including acting on actual events, arrange resources and monitor the progress. Review expense reports and timesheets for accuracy
- Safety oriented, ability to prioritize safety standards for the field and escalate activities that may jeopardize the safety of Field Technicians or equipment
- Will have Commercial or Utility Scale Industrial Storage experience preferred with 1+ years experience creating Scopes of Work for maintenance or electrical services
- Will have 3+ years of experience working within maintenance, operations, and management
- Ability to manage voluminous amounts of data especially while using Excel, Outlook, and Word
- Strong attention to detail, organizational, time-management, and problem-solving skills
- Experiencing writing Corrective Action Reports and strong Case Management skills and familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred
- Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems preferred
- Valid driver's license required. Ability to work a flexible schedule, may include weekends, evenings and holidays
- Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
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