Field Service Manager, Commercial

1 month ago


Austin, Texas, United States Tesla Full time
Job Title:

Field Service Supervisor, Commercial

Job Summary:

Tesla is seeking an experienced and dynamic Field Supervisor to provide Technicians/Electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations.

Responsibilities:
  • Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region
  • Be ready to travel for extended periods of time covering multiple locations in respective region with minimal notice. Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines
  • Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems
  • Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews along with controlling overall regional spend and when needed propose cost effective solutions
  • Provide necessary "On-boarding", "On-The-Job-Training" and training resources to Field Service Technicians. Work with Engineering and Training departments to ensure effective processes are in place
  • Responsible for the day-to-day operation. Including acting on actual events, arrange resources and monitor the progress. Review expense reports and timesheets for accuracy
  • Safety oriented, ability to prioritize safety standards for the field and escalate activities that may jeopardize the safety of Field Technicians or equipment
Requirements:
  • Will have Commercial or Utility Scale Industrial Storage experience preferred with 1+ years experience creating Scopes of Work for maintenance or electrical services
  • Will have 3+ years of experience working within maintenance, operations, and management
  • Ability to manage voluminous amounts of data especially while using Excel, Outlook, and Word
  • Strong attention to detail, organizational, time-management, and problem-solving skills
  • Experiencing writing Corrective Action Reports and strong Case Management skills and familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred
  • Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems preferred
  • Valid driver's license required. Ability to work a flexible schedule, may include weekends, evenings and holidays
Benefits:
  • Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
Voluntary Benefits:
  • Critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program


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