Assistant Community Manager
1 week ago
Job Title: Assistant Manager
About the Role:
We are seeking an experienced Assistant Manager to join our team at Apartment Management Consultants, LLC. As an Assistant Manager, you will play a key role in supporting the Community Manager in overseeing the financial and operational aspects of our communities.
Responsibilities:
- Oversee file management and run assigned reports to ensure accurate and timely data entry.
- Utilize excellent customer service and sales techniques to provide an efficient and courteous response to all resident requests.
- Collect all monies due and oversee audit evictions, potential skips, and move-outs by conducting thorough unit inspections.
- Communicate with outside legal counsel during the eviction process to ensure compliance with all applicable laws and regulations.
- Finalize move-in/out and renewals files and enter data into property management software to maintain accurate records.
- Oversee resident renters insurance procedures to ensure compliance with company policies and applicable laws.
- Collect deposits and process future residents' applications to ensure timely and accurate processing.
- Ensure the model/target apartments are ready for show and maintain a clean workspace to provide a positive impression for potential residents.
- Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies to provide accurate information to residents and staff.
- Maintain contact with all apartment locator services and local businesses to provide informational materials and promote our communities.
- Shop surrounding or competing properties and conduct outreach marketing to stay informed about market trends and competitor activity.
- Develop and maintain on-going resident retention programs to ensure high resident satisfaction and retention rates.
- Report unusual or extraordinary circumstances regarding the property or residents to the Community Manager and other relevant staff members.
- Maintain a professional appearance and conduct at all times to represent the company in a positive and professional manner.
Requirements:
- Customer service experience with a proven track record of providing excellent service to residents and staff.
- 6 months experience in the property management industry, with a focus on customer service and lease administration.
- Strong communication skills, both written and verbal, to effectively communicate with residents, staff, and outside vendors.
- The ability to remain professional and courteous in a fast-paced working environment, with a focus on providing excellent customer service.
- Organization skills with strong attention to detail to ensure accurate and timely data entry and record-keeping.
Additional Information:
Apartment Management Consultants, LLC is a leader in the property management industry, with a passion for helping people and creating authentic relationships. We offer a competitive compensation package, including $18.00 per hour, paid training, medical insurance, PTO, company-provided uniforms, health and wellness programs, 401K, 8 paid holidays per year, employee referral incentives, bonus and commission opportunities, employee rent discount program, and professional development program.
We are an equal opportunity employer and welcome applications from all qualified candidates. If you are looking for an exciting employment opportunity, we encourage you to apply.
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