TechOps Automation Engineer

4 weeks ago

Glendale, Arizona, United States ServiceTitan Full time
Automation Engineer Job Description

ServiceTitan is seeking a highly skilled Automation Engineer to join our team. As an Automation Engineer, you will play a crucial role in enhancing operational efficiency within our R&D Operations by developing and implementing automation solutions across various processes.

Key Responsibilities:
  • Design and implement automation solutions for software development, release, finance requests, and strategic planning processes.
  • Automate routine tasks to increase efficiency and accuracy across operations using systems like Workday, Google Docs/Sheets, and Slack.
  • Oversee and optimize JIRA and Confluence integrations, maintaining, troubleshooting, and customizing workflows to meet the operational needs of various stakeholders.
  • Work closely with the contract management team to automate and refine contract administration processes in systems like Workday, ensuring compliance and efficiency.
  • Engage with IT, development teams, and other operational units to identify automation opportunities and integrate solutions that enhance productivity, including the use of Slack for streamlined communication.
  • Manage projects related to automation initiatives, from conception through to execution, ensuring they align with strategic business objectives and are delivered within scope and budget.
  • Educate and support team members on new automation tools and processes, fostering a culture of technological adaptability and continuous learning.
  • Implement and manage monitoring systems to track the effectiveness of automated processes, making adjustments based on data-driven insights.
  • Identify opportunities to integrate and optimize our CI/CD pipelines and GitHub repositories to facilitate efficient software deployments.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
  • Minimum of 3 years in a role focused on automation, system administration, or a similar field within a tech-driven environment.
  • Advanced knowledge of JIRA or similar project management tools; Strong experience with scripting and automation frameworks such as Python, Zapier, and Workato.
  • Experience with cloud services (Azure, AWS, Google Cloud) and an understanding of system architecture fundamentals.
  • Demonstrates initiative and the ability to work autonomously, making informed decisions and driving projects forward without constant oversight.
  • Knowledge of security protocols and compliance requirements relevant to R&D operations.
  • Exceptional communication and collaboration skills, with the ability to work effectively in a remote setting.
  • Capable of thriving in a dynamic environment, responding to and managing change effectively.
  • Strong knowledge and experience of the Product Development Lifecycle (PDLC), including CI/CD and deployment pipelines, ensuring efficient and reliable software delivery.
What We Offer:
  • Competitive compensation and benefits package, along with opportunities for professional growth and advancement.
  • Flexible time off with ample learning and development opportunities to continue growing your career.
  • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
  • Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Parental leave and support, up to $20k in adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

ServiceTitan is an equal opportunity employer and welcomes applications from diverse candidates. We celebrate individuality and uniqueness and believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.

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