Customer Service Representative
5 days ago
Job Summary:
Excellus BlueCross BlueShield Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Provide customer service to internal and external customers via phone, email, and in-person interactions.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Document and research customer inquiries to ensure accurate and efficient resolution.
- Collaborate with internal teams to resolve complex customer issues.
- Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements:
- High school diploma or equivalent required.
- Customer service experience preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Basic computer skills and knowledge of software applications.
Preferred Qualifications:
- Performance rating of Performing or above for past 12 months.
- Ability to support specialized groups to provide custom rules and regulations.
- Ability to assist with job shadowing and new employee training.
- Advanced system and navigational skills.
Work Environment:
This is a full-time position working in a normal office environment under fluorescent lighting. Ability to use a headset to listen to customer conversations required. Must be able to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time.
Excellus BlueCross BlueShield Inc is an Equal Opportunity Employer.
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