Senior Operations Analyst

4 days ago


Indianapolis, Indiana, United States Vergence Full time
About the Role

In this role, you will be working as a Senior Operations Analyst at Vergence, responsible for analyzing business operations and identifying areas for improvement. Your tasks will include collaborating with stakeholders, gathering business requirements, and developing process models.

The salary for this position is approximately $57,640 per year, based on an hourly rate of $27.74. As part of our team, you will also have access to a range of benefits, including training and development opportunities.

Key Responsibilities:
  • Collaborate with stakeholders to understand their needs and gather detailed business requirements.
  • Develop and document business process models to illustrate current and future states.
  • Propose and design technical and process solutions that meet business needs and objectives.
  • Communicate and validate requirements with relevant stakeholders.
  • Construct workflow charts and diagrams, studying system capabilities, and writing specifications.
  • Identify opportunities for process improvements and contribute to ongoing optimization efforts.
  • Convert roadmap features into smaller user stories.
  • Work with IT and other departments to implement solutions and ensure they align with business goals.
  • Liaison between various business departments and groups.
  • Communicate findings, and recommendations, to project manager for updates to stakeholders and executives.
  • Participate in testing and validating new systems and processes to meet business requirements.


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