System Analyst and Technical Operations Expert

6 days ago


Indianapolis, Indiana, United States Creative Financial Staffing Full time

About the Role

We are seeking a highly skilled System Analyst and Technical Operations Expert to join our team at Creative Financial Staffing. This individual will be responsible for providing IT support for multiple warehousing sites, internal and external customers, and networks with complex system requirements.

Key Responsibilities

The successful candidate will serve as the initial point of contact for systemic issues, including hardware, Warehouse Management Systems (WMS), and general account/systemic support. They will communicate regularly with Operations, vendors, and customers regarding systemic issues, mitigation/resolution steps, and general systemic updates.

This role involves assisting with onboarding and implementing the systems for new customer accounts, researching tools and resources to propose resolutions to issues, and developing and maintaining a thorough understanding of WMS construction and functionality to provide pre-and post-implementation support.

The ideal candidate will collaborate with Operations and site support functions to develop alternative business solutions for more efficient system utilization, improving production, and enhancing quality. They will train others on the use and maintenance of the WMS while assisting in the development of account-specific Standard Operating Procedures (SOPs).

This position also involves coordinating with vendors in the management and maintenance of external systems, including warehouse control systems and shipping stations, managing all IT-related assets and equipment, and maintaining inventory and organization.

Requirements and Qualifications

To be successful in this role, you will need two or more years' relevant experience or an equivalent combination of education and experience. You must be highly proficient in the English language and have experience in WMS configuration, implementation, and support in a similar environment.

Experience with Oracle SQL Database, PowerBI, Crystal Reporting, Synapse WMS is preferred, along with working knowledge of Microsoft Office products, particularly Microsoft Excel. Excellent technical, interpersonal, collaborative, and communication skills are essential, as well as the ability to solve problems, think critically, learn, adapt, and drive tasks/projects to completion.

About the Salary

The estimated annual salary for this role is $80,000 - $110,000, depending on location and experience.

What We Offer

We offer a dynamic work environment, opportunities for growth and professional development, and a competitive salary and benefits package.



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