Financial Services Expert

2 days ago


GondrecourtleChâteau, Grand Est, United States Randstad Full time
Job Title: Escalations Representative 3

Randstad is seeking a skilled Escalations Representative 3 to join our team. As a key member of our customer service team, you will be responsible for resolving complex inquiries and complaints related to financial services.

Key Responsibilities:
  • Support internal and external customers with inquiries and complaints regarding financial products and services.
  • Investigate and resolve complex issues, ensuring compliance with regulatory standards.
  • Collaborate with internal teams to provide effective solutions to customer issues.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction.
  • Stay up-to-date with industry developments and regulatory changes to ensure compliance.
Requirements:
  • 4+ years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and critical thinking skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Randstad is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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