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Department Manager

2 months ago

Santa Barbara, California, United States H & M Hennes & Mauritz Gruppe Full time
About the Role

The Department Manager - Sales and Profit is a key position within our store, responsible for driving sales and profit growth while delivering exceptional customer service. This role requires a strong leader who can motivate and develop a high-performing team to achieve business objectives.

Key Responsibilities
  • Sales and Profit Management
    • Analyze and follow up on sales and profit KPIs for the department, working closely with visual merchandisers to maximize selling opportunities.
    • Develop and implement strategies to drive sales and profit growth, ensuring alignment with company goals and objectives.
  • Team Management
    • Recruit, train, and develop a high-performing team, ensuring they have the skills and knowledge required to deliver exceptional customer service and drive sales.
    • Evaluate and manage team performance, providing regular feedback and coaching to improve results.
  • Customer Service
    • Ensure that H&M customer service standards are consistently delivered, providing a positive experience for customers.
    • Coach and counsel staff on customer service best practices, ensuring they are equipped to handle customer inquiries and concerns.
  • Store Operations
    • Work closely with the store management team to ensure store operations are running smoothly, including scheduling, inventory management, and visual merchandising.
    • Ensure that store standards and procedures are followed, maintaining a clean and organized store environment.
Requirements
  • Leadership and Management
    • Proven leadership and management experience, with a track record of driving sales and profit growth.
    • Ability to motivate and develop a high-performing team.
  • Customer Service
    • Excellent customer service skills, with a focus on delivering a positive experience for customers.
    • Ability to coach and counsel staff on customer service best practices.
  • Communication and Interpersonal Skills
    • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
    • Ability to build strong relationships with colleagues and customers.
  • Problem-Solving and Analytical Skills
    • Proven problem-solving and analytical skills, with the ability to analyze data and make informed decisions.
    • Ability to think critically and develop creative solutions to business challenges.
What We Offer

As a Department Manager - Sales and Profit at H&M, you will have the opportunity to work in a dynamic and fast-paced environment, driving sales and profit growth while delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for career development and growth.