Senior Packaging Solutions Specialist
3 weeks ago
The Senior Packaging Solutions Specialist will be responsible for supporting our US customers in the Advanced Solutions Business Unit. This role encompasses developing advanced packaging process solutions on K&S equipment at customer sites, leading technical interactions with the customer, troubleshooting technical issues, and making necessary repairs. The candidate should have a strong technical background and customer service experience in semiconductor packaging. Experience with advanced packaging is a strong plus. Demonstrated ability to work with highly advanced mechatronic machinery is required. Strong communication skills are required.
While most of the customer support will be in the Oregon, occasional support at locations in other parts of the US will be required.
Key Responsibilities
Work closely with our customers developing and optimizing advanced packaging processes
On-site support of our customers, communicate and align with the customer on a daily basis
Review new applications and create requests for application-specific tooling
Troubleshooting and repairing of semiconductor packaging equipment
Perform preventive maintenance (PM) on the machines when needed
Communicate and align with the customer on a daily basis
Escalate issues to the rest of the team in the other sites and work closely with them for resolution
Serve as the lead technical interface to customers
Preparation of internal summary reports and customer presentations
Requirements
Bachelor's Degree in Mechanical or Electrical Engineering
Minimum 2 years of hands-on experience with semiconductor equipment / environment
Strong aptitude and deep understanding of highly advanced machinery
Experience in Semiconductor Advanced Packaging (flip chip, die attach or thermocompression bonding TCB) highly preferred
Experience troubleshooting advanced machinery, use of oscilloscopes, etc.
Knowledge of MS Office suite, especially Excel and Power Point
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