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Senior Systems Specialist

2 months ago

Houston, Texas, United States Enterprise Products Full time
Job Title: Senior Systems Specialist

We are seeking a highly skilled and experienced Level 1 Support Engineer to join our team at Enterprise Products. The ideal candidate will have a proven track record of working with business stakeholders in the Oil and Gas Transportation industry, with a strong focus on Nomination, Distribution, and Scheduling business processes.

Key Responsibilities:
  • Provide Level 1 support to customers via phone, email, and computer chat, using knowledge and resources to diagnose and resolve issues promptly.
  • Escalate issues beyond the Level 1 span of control or expertise to Level 2 Support.
  • Maintain documentation of customer interactions and business issues that could be used to generate business requirements for future solutions.
  • Answer FAQs related to products or services, features, system setup, or general usage questions.
Requirements:
  • 5+ years of experience in Oil & Gas Transportation industry working in Nomination, Distribution, and Scheduling business domains.
  • 5+ years of Support Engineer experience.
  • Strong customer support skills.
  • Strong communication and interpersonal skills.
  • Exceptional written and verbal communication skills.
  • Familiarity with software project tracking applications like Azure DevOps / TFS or Jira is a plus.
What We Offer:

As a Senior Systems Specialist at Enterprise Products, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization.