Customer Service Representative

1 day ago

Schaumburg, Illinois, United States Lennar Full time
About the Role

The Customer Care Representative at Lennar is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. This role requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.

Your Key Responsibilities
  • Schedule and oversee repairs, ensuring completion within specified timeframes.
  • Maintain service request logs and documentation of all work performed.
  • Evaluate performance of trade partners and materials, reporting back to management.
  • Participate in department meetings and emergency on-call rotation schedules.
What We Offer

Lennar is committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments.

Requirements
  • High school diploma or GED; Associate's degree or equivalent is preferred.
  • 1-3 years of experience in residential customer service or construction field preferred.
  • Valid driver's license with a good driving record.
  • Strong communication, organizational and time-management skills.
Physical & Office/Site Presence Requirements:

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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