Field Service Technician

6 days ago

Shakopee, Minnesota, United States Entrust Full time
Job Title: Field Service Technician

Entrust is seeking a skilled Field Service Technician to join our team in Kansas City, KS. As a Field Service Technician, you will provide support to our customers and deliver on all the services and offerings Entrust contracts with our customers.

Responsibilities:
  • Perform high-quality preventative and emergency maintenance services on Entrust equipment.
  • Work with a high degree of autonomy to test, diagnose, and resolve issues on systems that may include mechanical embossers, thermal image application and laminating, magstripe and chip data writing, and ultraviolet curing.
  • Day-to-day repairs may consist of cleaning rollers, sensors, cavities, and calibrating sensors, data read/write devices, application pressure, and evaluation/replacement of parts for wear and misalignment.
  • Utilize repair and service manuals to troubleshoot card printer systems, test equipment such as voltmeters and laptops, and hand tools such as screwdrivers, pliers, and wrenches.
  • Maintain accurate and proper trunk inventory levels and follow established processes for service activity reporting and call management.
  • Accept, organize, and respond to service calls utilizing a dispatch system and drive to customer sites daily to provide service and maintenance.
Customer Interaction:
  • Interact with customer operations staff and be consistently reliable and timely in all aspects of the position, displaying a positive attitude.
  • Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance and work to continually improve customer relations.
  • Adjust to customer culture in communication, dress code, and compliance with their behavioral standards while maintaining and modeling Entrust values.
Learning and Development:
  • Participate in company-sponsored personal development and quality initiatives and complete all company training and development courses required by Entrust.
  • Develop competency in required applications to confidently use diverse software and systems required by the operation and assist less-experienced personnel with difficult repair problems.
  • Committed to continuously improve by sharing ideas, problem-resolution successes, and suggestions on process improvement.
Qualifications:
  • Associate's degree in Electronics or related field or equivalent verifiable training.
  • Minimum of 2 years of electromechanical technician experience.
  • Proficient problem-solving and troubleshooting skills.
  • Proficient with PC's, current operating systems, and relevant software applications.
  • Willingness and ability to work flexible hours/shifts, assignments, and travel when required, including temporary off-site short-term assignments in other locations.
  • Ability to lift up to 70 lbs.
  • Valid and active driver's license, insurable.
  • Overtime is required as needed.

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