Field Service Technician
6 days ago
Entrust is seeking a skilled Field Service Technician to join our team in Kansas City, KS. As a Field Service Technician, you will provide support to our customers and deliver on all the services and offerings Entrust contracts with our customers.
Responsibilities:- Perform high-quality preventative and emergency maintenance services on Entrust equipment.
- Work with a high degree of autonomy to test, diagnose, and resolve issues on systems that may include mechanical embossers, thermal image application and laminating, magstripe and chip data writing, and ultraviolet curing.
- Day-to-day repairs may consist of cleaning rollers, sensors, cavities, and calibrating sensors, data read/write devices, application pressure, and evaluation/replacement of parts for wear and misalignment.
- Utilize repair and service manuals to troubleshoot card printer systems, test equipment such as voltmeters and laptops, and hand tools such as screwdrivers, pliers, and wrenches.
- Maintain accurate and proper trunk inventory levels and follow established processes for service activity reporting and call management.
- Accept, organize, and respond to service calls utilizing a dispatch system and drive to customer sites daily to provide service and maintenance.
- Interact with customer operations staff and be consistently reliable and timely in all aspects of the position, displaying a positive attitude.
- Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance and work to continually improve customer relations.
- Adjust to customer culture in communication, dress code, and compliance with their behavioral standards while maintaining and modeling Entrust values.
- Participate in company-sponsored personal development and quality initiatives and complete all company training and development courses required by Entrust.
- Develop competency in required applications to confidently use diverse software and systems required by the operation and assist less-experienced personnel with difficult repair problems.
- Committed to continuously improve by sharing ideas, problem-resolution successes, and suggestions on process improvement.
- Associate's degree in Electronics or related field or equivalent verifiable training.
- Minimum of 2 years of electromechanical technician experience.
- Proficient problem-solving and troubleshooting skills.
- Proficient with PC's, current operating systems, and relevant software applications.
- Willingness and ability to work flexible hours/shifts, assignments, and travel when required, including temporary off-site short-term assignments in other locations.
- Ability to lift up to 70 lbs.
- Valid and active driver's license, insurable.
- Overtime is required as needed.
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