Commercial Underwriting Associate
3 weeks ago
Kemper is seeking a highly skilled Commercial Underwriting Associate to serve as the primary point of contact for insureds and lienholders for policy-related inquiries. This role requires exceptional customer service skills, strong communication abilities, and a keen eye for detail.
Key Responsibilities- Effectively handle all incoming calls and follow-up calls, providing superior customer service and resolving issues within company guidelines.
- Provide accurate and timely responses to customer inquiries, including policy interpretations, rating inquiries, and premium discrepancies.
- Research policy information and exercise underwriting authority, escalating risks beyond designated authority levels as needed.
- Process high-volume policy change requests from internal and external customers, ensuring accuracy and efficiency.
- Assist with questions related to billing, compliance guidelines, and procedures, demonstrating a strong understanding of insurance policies and regulations.
- One (1) year or more of related Property & Casualty experience.
- High School diploma or equivalent, with an Associate's degree preferred.
- Strong verbal, listening, and written communication skills, with bilingual English/Spanish proficiency preferred.
- Apply professional and effective phone skills, with the ability to multi-task and manage time efficiently.
- Capable of operating and self-driven to excel in a fast-paced, high-volume call center environment.
- Ability to use problem-solving and decision-making skills to help customers and process work.
- Strong computer skills, including typing, spreadsheets, word processing software, and CRM applications.
- Dependable and reliable, with a willingness to adapt to changing business needs.
Kemper is a leading specialized insurer, committed to providing exceptional customer service and innovative solutions. We believe in fostering a high-performing culture, offering valuable opportunities for personal development, and promoting a healthy work-life balance.
Kemper is proud to be an equal opportunity employer, dedicated to supporting diversity and equality across our organization. We are committed to maintaining a workplace free from discrimination and promoting a culture of inclusivity.
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