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Client Relations Specialist
2 months ago
Overview:
Why Choose Customer Experience:
We are seeking individuals who aspire to embark on a fulfilling career path where you feel valued, find satisfaction in your work, and utilize your abilities to make a positive difference.
At GM Financial, our Customer Experience team collaborates with clients to address intricate customer or dealer issues through an engaging and distinctive service approach.
This position represents more than just a job; it is an opportunity to cultivate your career, as many professionals have successfully done who began in this role.
If you view yourself as a collaborative team member, solution-oriented, an effective communicator, and possess a genuine desire to assist customers in need; we invite you to consider joining the GM Financial Team.
Responsibilities:
Your Role:
Manage incoming customer inquiries and resolve issues related to the servicing of consumer auto loan and lease accounts.
Actively engage with our customers and provide solutions to address account inquiries while ensuring a remarkable experience in a dynamic environment.
Ensure compliance with company policies and regulations.
Optimize productive time by demonstrating effective time management skills.
Participate in ongoing learning opportunities.
What We Provide:
Competitive compensation of $22/hour plus quarterly bonus incentives
Schedule: 7am - 4pm Monday - Friday
Benefits from Day One:
Access to health, dental, and vision benefits immediately
12 weeks of paid parental leave
401K contribution matching
Generous Paid Time Off (personal, vacation, sick, paid holidays)
Casual Dress Code
Quarterly Volunteer Opportunities
On-site Cafeteria
Enjoyable Work Environment
A Commitment to Learning:
Training and career development opportunities available at every level, along with educational reimbursement for full-time employees.
Family First Discount:
Access to discounted rates on GM vehicles, accessories, and more.
Qualifications:
Experience
High School Diploma or equivalent required
0-2 years of experience in a customer-focused environment
Compensation:
The starting pay for this position is: USD $22.00/BiWk.
At GM Financial, we prioritize transparency in all aspects of our operations, including pay equity. This is the GM Financial pay range for this role and job level. Actual salary and compensation may vary based on factors such as knowledge, skills, experience, and education.
This position is eligible for a performance-based incentive plan. Full-time employees can access health benefits on their first day of employment.
