Senior System Administrator

4 days ago

Houston, Texas, United States Hearst Full time

About Us

Homecare Homebase, a subsidiary of Hearst Corporation, is a market leader in healthcare software development. Our cloud-based solutions improve clinical, operational, and financial performance for homecare and hospice agencies across the United States.

Our success is driven by talented technology teams passionate about making a difference in patient care. We foster a culture guided by values of caring, action, respect, excellence, and a positive attitude.

Senior System Administrator - Interoperability

The Sr. System Administrator is part of the mission-critical Reliability team at HCHB. They document systems, analyze new requirements, and deliver technical solutions aligned with operational needs. Their focus is on efficiency, automation, and managing change at scale and with quality.

Key Responsibilities:

  • Respond to service incidents and migrations outside of business hours as part of an on-call rotation.
  • Leverage configuration management tools for infrastructure in a hybrid cloud model.
  • Support Service Operations, including incident, problem, change, and request fulfillment.
  • Monitor, administer, upgrade, and patch production infrastructure and applications per standard procedures and runbooks.
  • Contribute to standard operating procedures, documentation, and support operations tempo.
  • Support compliance program requirements, including audits.
  • Tune monitoring systems to maximize detection and reduce alert noise.
  • Monitor, administer, upgrade, and operate the InterSystems Ensemble and Healthshare platform.

Required Skills:

  • Proficient with security best practices in server configuration, tool development, and access controls.
  • Proficient with administration of Linux or other Unix variants (Ubuntu, CentOS, RedHat, Solaris, in a production environment).
  • Proficient with networking and troubleshooting (TCP/IP, DNS, HTTP, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
  • Proficient with administration, automation, and orchestration of large-scale Windows and Linux environments using configuration management solutions such as DSC, Ivanti, and Ansible, Puppet, or Chef.
  • Knowledge of modern infrastructure containers/Kubernetes is desired.
  • Leverage systems management and automation with self-repair rather than relying on alarming and human intervention.
  • Proficient with correlation and monitoring solutions such as Splunk, Application Insights, Azure Monitor, or SCOM.
  • Proficient with Active Directory administration and able to support access management operations.
  • Strong written and verbal interpersonal skills.
  • Strong customer focus, ownership, bias for action, and the ability to dive deep.
  • Excellent problem-solving and analytical skills with attention to detail and driving issues to resolution.
  • Demonstrated ability to learn new skills and apply learned knowledge.
  • Demonstrated ability to prioritize and execute multiple tasks.
  • Support team continuous improvement by looking for ways to streamline and automate processes and improve customer satisfaction.
  • DevOps mindset practitioner and change agent.

Preferred InterSystems Related Skills:

  • Monitor, maintain Journal files and space utilization.
  • Monitor and flag significant error conditions within the Cache database structure and error trap.
  • Good understanding of High availability Cache mirror mechanism.
  • Validation of best backup practices to ensure database integrity and recoverability.
  • Database rebuild/disk defrag, compact, and truncate when necessary.
  • Create namespaces and assign proper Global, package, and routine mapping.
  • Manage Cache LDAP and password users Cache and active directory.
  • Manage cache role and resources.
  • Monitor and improve instance processes and scheduled tasks.
  • Perform database maintenance and performance management.
  • Familiar with IRIS in Kubernetes and upgrades from Cache.

Experience:

  • 3+ years of experience in 24x7 production environments.
  • 3+ years of Windows and/or Linux administration and enterprise production experience.
  • 2+ years of experience in SQL coding with Microsoft SQL Server.
  • Experience with Healthcare industry HIPAA regulations (similar regulated industry experience considered, PCI, SOX).
  • Familiar knowledge of process and IT service management concepts such as ITIL and ITSM.
  • Experience using the ServiceNow platform in an IT Service Management or Service Operations role is desired.
  • Experience working in an Agile and/or SAFe environment.
  • Interoperability experience with supporting messaging standards and patterns is required. Experience with Healthcare Interface Industry experience, familiarity with HL7, X12, XML, CCD, IHE is desired.
  • Preferred experience with IRIS.

Education/Certification/Training:

  • Bachelor degree in Computer Science, Engineering, Math, or related (equivalent experience considered).
  • Candidates with relevant certifications are preferred, including but not limited to the following: HealthShare Health Connect HL7 Interface Specialist ITIL Foundations Configuration: RHCE-Ansible Kubernetes - CKA, KCSP Linux – RHCE, CompTIA Linux+, GCUX, LPI Microsoft: Azure Administrator, Azure DevOps Engineer, Azure Architect, MCSE.

This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.

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