Field Service Engineer II

3 weeks ago


Cincinnati, Ohio, United States Thermo Fisher Scientific Full time
Job Summary:

The Field Service Engineer will be responsible for conducting laboratory instrument repairs, upgrades, troubleshooting, installation, and preventative maintenance at customer sites. This role requires excellent customer-facing skills and the ability to prioritize customer satisfaction.

Key Responsibilities:

Perform repairs, preventive maintenance, upgrades, and installs of laboratory instrumentation

Maintain inventory and administrative records in a timely manner

Assist in the development and improvement of service processes and information

Resolve technical issues with hardware, firmware, and software

Requirements:

Associate's degree in electronics, engineering, biomedical technology, or other applicable field of study

Minimum 2 years of experience with related science, engineering, and/or customer skills

Ability to handle a large territory and perform service training, customer training, support, and repair of laboratory equipment

Must be able to travel at least 75% with overnight stays

Must be able to take at least 10 paid on-call weekends in a year

About Thermo Fisher Scientific:

Thermo Fisher Scientific is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner, and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity.

Why Join Us:

At Thermo Fisher Scientific, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles and advance in their careers.

Equal Employment Opportunity:

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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