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Front Desk Associate

2 months ago

Queens, New York, United States United States Tennis Association (USTA) Full time
{"title": "Front Desk Attendant", "description": "Job Summary

We are seeking a friendly and organized Front Desk Attendant to join our team at the United States Tennis Association (USTA) National Tennis Center. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a smooth experience for our patrons.

Key Responsibilities
  • Assign courts to players for open time, donated courts, private lessons, and group lessons in our computerized reservation system
  • Aid in answering general phone inquiries regarding reservations, prices, and program information
  • Properly account for any money transactions during shift and monitor and reconcile daily court sheets
  • Operate light panels for indoor and outdoor courts
  • Monitor courts for players exceeding time
  • Record phone numbers for open time players and record names of players acting as no-shows for future reference
  • Serve as an information center for NTC patrons, providing them with pertinent information and changes regarding NTC procedures
  • Collect monies and record same for teaching programs and contract time
  • Relay phone messages to staff
  • Book private lessons and provide information about NTC Tennis Programs
  • Other duties as assigned
Requirements
  • Excellent customer service, phone manner, and communication skills
  • Possess computer skills
  • Must have weekend and evening availability
  • Bilingual a plus, but not necessary
  • Ability to remain calm and focused in fast-paced, stressful situations
What We Offer

We offer a competitive hourly rate of $16 per hour and the opportunity to work in a dynamic and fast-paced environment.

", "lang_code": "en"}