Customer Service Representative

5 days ago


Twentynine Palms, California, United States Liberty Military Housing Full time

Overview:

Liberty Military Housing is dedicated to providing military families with comfortable, well-maintained homes in inviting communities across the United States. Our highly trained team of professionals takes pride in delivering exceptional service and support to our residents.

Responsibilities:

  • Provides customer service to prospective and current residents, answering phone calls, and responding to service requests.
  • Assists with the resident move-in process, including showing new homes, completing new leases, and ensuring residents' needs are met.
  • Manages resident lease process, including finalizing leases, providing information about the community and resident services, and performing post-turn unit inspections.
  • Follows up with residents who have requested work-orders or expressed issues with the community.
  • Works with the maintenance team to ensure service requests are assigned and scheduled appropriately.
  • Participates in outreach marketing activities, such as market surveys and competitor analysis.
  • Performs administrative tasks, including data entry, email communications, and composing correspondence.
  • May participate in property walks and inspections to ensure the community meets Liberty Military Housing's quality standards.

Qualifications:

  • Requires 6 months+ of residential property management or customer service experience.
  • Proficient in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, and other software applications.
  • Effective communication and interaction with customers, vendors, management, and co-workers.
  • Ability to work in a fast-paced environment, multi-task, prioritize, and complete assigned duties.
  • Must possess a positive and professional demeanor in all interactions.

What We Offer:

  • Medical/Dental/Vision Insurance
  • Life and AD&D Insurance
  • 401k Retirement Plan w/company match
  • Employee Stock Ownership plan
  • Incentive Bonus Program
  • 10 Paid Holidays per year
  • 40 hours Paid Sick Leave per year
  • 80 hours Paid Vacation per year


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