Customer Service Liaison

2 weeks ago


Thousand Palms, California, United States SunLine Transit Full time
Job Title: Customer Service Representative

At SunLine Transit, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Provide routine-to-complex information and assistance to customers about fixed-route and paratransit services
  • Process personalized transit requests and distribute transit information material throughout the Agency
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Collaborate with other departments to ensure seamless customer service

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and knowledge of customer service software

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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