Customer Service Liaison
2 weeks ago
At SunLine Transit, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities:- Provide routine-to-complex information and assistance to customers about fixed-route and paratransit services
- Process personalized transit requests and distribute transit information material throughout the Agency
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Collaborate with other departments to ensure seamless customer service
Requirements:
- High school diploma or equivalent required
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic computer skills and knowledge of customer service software
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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