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Technology Support Specialist

1 month ago

Portland, Oregon, United States Portland Community College Full time
Job Summary

We are seeking a highly skilled Technology Support Analyst to join our team at Portland Community College. As a key member of our IT department, you will provide strategic and operational support to both internal and external clients related to instructional and administrative computing technology.

Key Responsibilities
  • Provide technical support and guidance to clients on various computing technologies and systems.
  • Act as a consultant and technical support analyst to various operational and strategic initiatives.
  • Partner with other technical staff and management to achieve departmental goals.
  • Lead and participate in meetings, projects, committees, business analysis, and administrative teams.
  • Provide work direction and coordination of work activities to other technical staff and/or student employees.
Requirements
  • Associate degree in computer-related discipline or relevant experience.
  • Four or more years of work experience with automated systems in a complex network environment.
  • Successful experience working in an end-user, customer-facing role in a trouble-shooting capacity.
  • Experience with scripting languages, such as Powershell, Bash/Zsh, or other scripting languages.
  • Experience with endpoint management systems, such as Jamf, KACE, or Ghost Solution Suite.
Preferred Qualifications
  • Experience working in Higher Education.
  • Experience with Microsoft Azure.
  • Certification in CompTIA A+, Security+, Network+, or Cloud+.
What We Offer
  • A comprehensive benefit package, including health, dental, and vision options.
  • A tuition waiver for yourself, domestic partner, and dependent children under 24 years of age.
  • Partial tuition reimbursement for yourself at other accredited institutions.
  • Paid leave, including vacation, sick leave, and personal leave days.

PCC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.