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Patient Navigator

2 months ago

Orange, California, United States AmeriPharma Full time
About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma's Benefits
  • Comprehensive Benefits Package: Including medical, dental, vision, life insurance that fits your lifestyle and goals
  • Competitive Compensation: Great pay and general compensation structures
  • Employee Assistance Program: To assist with mental health, legal questions, financial counseling, etc.
  • Generous Time Off: Comprehensive PTO and sick leave options
  • Retirement Plan: 401k program
  • Opportunities for Growth: Plenty of opportunities for growth and advancement
  • Team-Building Events: Company-sponsored outings and team-building events
  • Casual Fridays
Job Summary

The Patient Navigator will be responsible for effectively applying promotional and selling strategies to expand company business opportunities and deliver revenue in an assigned area and contribute to the achievement of the company's revenue goals. The incumbent will provide complex and technical information to ensure awareness and appropriate use of company products to designated physician specialist, medical group practices, hospitals, and other healthcare professionals.

Schedule Details
  • Remote Work: Active states AmeriPharma is currently licensed to hire in: California, Arizona, Colorado, Idaho, New Jersey, South Dakota, Texas, Utah, Virginia, Washington, Wyoming, Tennessee, and Pennsylvania.
  • Work Schedule: Monday-Friday 9:30am-6:00pm
Duties and Responsibilities
  • Lead Management: Receive and track patient leads
  • Customer Outreach: Communicate with existing and past customers to generate new leads
  • Sales Calls: Make outgoing sales calls. Transition leads through first point of contact to ultimate sale of products
  • Call Planning: Create strategic call plans to support sales activities
  • Customer Service: Answer incoming customer calls, emails, and requests for information
  • Performance Metrics: Meet or exceed call volume quotas and sales targets
  • Brand Promotion: Promote AmeriPharma within the clinical and patient communities.
  • Documentation: Document all sales calls and activities into pharmacy software DB, and other sales platforms
  • Continuous Improvement: Contribute to continuous improvement of service to customer's
  • Customer Feedback: Assist in execution of customer and/or product surveys to improve service and products delivered to market
  • Attendance and Punctuality: Maintain regular and punctual attendance
  • Compliance: Comply with all company policies and procedures
  • Reporting: Reports and acknowledges any applicable concerns or departmental inquiries to the Sr. Patient Navigator
  • Supervision: Training Supervisor and Sr. Patient Navigator - Supervisor
  • Additional Duties: Assist with any other duties as assigned
Required Qualifications
  • Healthcare Experience: Minimum of 1 year of experience in a healthcare setting. Pharmacy preferred
  • Medical Terminology: Basic knowledge of medical terminology, drug names, and healthcare industry lingos
  • Health Insurance: Basic knowledge of healthcare insurance benefits (i.e. commercial, private, and government)
  • Sales Skills: Passion for sales and the drive to succeed
  • Problem-Solving: Self-motivated problem-solver with strong desire to meet customer needs
  • Relationship Building: Ability to develop long-term relationships
  • Communication Skills: Strong verbal and written communication skills
  • Long-Term Career: Desire for a long-term career with an industry-leading company
  • Corporate Image: Ability to present and maintain a positive corporate image in a fast-paced environment
  • Teamwork: Proactively establish and maintain effective working team relationships with all support departments
  • Technical Skills: Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
  • Flexibility: Must be willing to work a flexible schedule
  • Time Management: Ability to prioritize, multi-task, and manage time effectively
AmeriPharma's Mission Statement

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.