Checkout Operations Leader

3 weeks ago


Amory, Mississippi, United States Channel Control Merchants Full time

Job Type

Full-time

Description

  • Weekly Pay
  • Dental, Medical, and Vision Benefits after 60 days of employment
  • 401k program with a 3%-5% match
  • Employee Assistance Program
  • On-the-job training
  • Opportunities for Growth
  • 10% discount at our Dirt Cheap, Treasure Hunt and Dirt Cheap Building Supplies stores
Job Summary:

The Checkout Operations Leader is tasked with managing front end activities, encompassing cashiering, customer interaction, and checkout workflows. This role is crucial in ensuring seamless and effective operations at the checkout counters, delivering outstanding customer service, and guiding a team of cashiers to maintain company standards and achieve customer satisfaction objectives.

Duties/Responsibilities:
  • Oversee all POS transactions to guarantee accurate product scanning by each cashier on a daily basis.
  • Inspect the POS area to ensure no unauthorized scan tags are present that could be misused by cashiers.
  • Confirm that scan sheets are utilized correctly and that no unauthorized discounts or scan sheets are applied.
  • Train all cashiers on the appropriate company policies regarding front end procedures.
  • Monitor cash handling to ensure daily reconciliation is accurate.
  • Ensure adherence to the 3 in a line program at all times.
  • Supervise and coordinate cashier activities to ensure exceptional customer service and efficient checkout processes.
  • Collaborate with the Store Manager and Checkout Operations Leader to review the CPOSE report weekly and take prompt action on any discrepancies.
Requirements

Skills/Qualifications:
  • Prior experience in retail sales, particularly in front end operations and customer service.
  • Strong communication abilities.
  • Exceptional customer service skills with a commitment to providing outstanding customer experiences.
  • Familiarity with cash handling protocols, POS systems, and checkout procedures.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.
  • Proficiency in basic computer applications and point-of-sale systems.
  • Reliable transportation.
  • High school diploma, GED, or equivalent work experience.
Physical Requirements:
  • Ability to stand for extended periods.
  • Frequently lift items weighing over 50 pounds.
  • Background check required.


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