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Customer Service Representative

2 months ago

Kittery, Maine, United States BJ's Wholesale Club Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at BJ's Wholesale Club. As a key member of our Club Support Center, you will be responsible for delivering exceptional service to our members, resolving issues, and promoting our membership programs.

Key Responsibilities
  • Member Service: Provide prompt and courteous service to members, addressing their inquiries, concerns, and issues in a professional and empathetic manner.
  • Membership Sales: Promote and sell BJ's membership programs, including our Inner Circle and Supplemental membership options, to new and existing members.
  • Merchandise Returns and Exchanges: Process merchandise returns, exchanges, and pick-ups in a timely and efficient manner, ensuring member satisfaction.
  • Club Standards: Maintain a clean, organized, and welcoming club environment, adhering to our GOLD club standards.
  • Business Acumen: Understand and apply business principles to drive sales, retention, and member satisfaction.
Requirements
  • Customer Service Experience: Prior experience in a customer-facing role, preferably in a retail or membership-based environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with members, colleagues, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to resolve member issues and concerns in a professional and timely manner.
  • Teamwork: Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive and inclusive work environment.
What We Offer
  • Competitive Compensation: A competitive hourly rate, with opportunities for advancement and professional growth.
  • Benefits: Eligibility for our comprehensive benefits package, including medical, dental, and vision plans, as well as a 401(k) plan with company match.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge, supporting your career growth and success.