Sales Associate

16 hours ago

Kittery, Maine, United States Tapestry Full time
Job Title: Sales Associate

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

As a Sales Associate at Coach, you will be part of a team that is dedicated to providing exceptional customer service and creating a memorable shopping experience. You will be responsible for meeting customer needs through solution-oriented and forward thinking, building credibility and trust as a personal fashion advisor, and creating positive impressions with customers by bringing the best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style.

Key Responsibilities:

  • Understand organizational objectives and make decisions that align with the Company priorities and values
  • Create personal sales and clienteling strategies in partnership with the management team
  • Meet customer needs through solution-oriented and forward thinking
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
  • Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics
  • Create positive impressions with customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
  • Demonstrate Coach's Selling and Service expectations at all times
  • Influence customers' purchase decisions by balancing patience and assertiveness
  • Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieve goals
  • Flex personal selling techniques to contribute to overall store financial results
  • Demonstrate persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
  • Discuss product features and build the sale by suggesting appropriate add on items to fit the customers' specific needs
  • Work with multiple customers simultaneously and break away as appropriate
  • Follow up with customers consistently and genuinely to influence/close the sale
  • Develop product knowledge skills and remain aware of current collections
  • Demonstrate knowledge of competition and can apply that knowledge to building sales and customer relationships
  • Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Sensitive to customers' needs and tailor approach by reading cues
  • Build lasting and loyal relationships with customers
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards
Workplace and Environment:
  • Create enthusiasm and positivity for a shared vision and mission
  • Foster and environment of teamwork, trust and collaboration with peers, customers and supervisors
  • Demonstrate confidence when working with customers
  • Take initiative; have a high-level of ownership and accountability for individual results
  • Welcome feedback and adapt behaviors as appropriate
  • Represent Coach as a brand ambassador at all times
  • Be adaptable and flexible to change
  • Maintain a calm and professional demeanor at all times
  • Create short and long-term strategies to achieve personal metrics and performance goals
  • Utilize Company tools to keep self-informed
  • Handle and offer solutions to customer issues appropriately and involve a manager when necessary
  • Promote and endorse a team selling environment
Operations:
  • Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
  • Adhere to all retail policies and procedures including POS, Operations and Loss Prevention procedures
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
  • Replenish inventory on sales floor as needed
  • Process shipments as needed
Additional Requirements:
Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or

Visit Coach at

Work Setup

BASE PAY RANGE $15.00 TO $18.00Hourly
Click Here - U.S Coach Store Compensation & Benefits

Req ID: 72580

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