Retail Sales Representative

1 month ago


Kittery, Maine, United States Navy Exchange Full time
Job Summary:

Sell general merchandise to customers utilizing professional sales techniques. Collaborate with a sales team to provide exceptional service that exceeds customer expectations.

Duties and Responsibilities:
  • Greet and engage customers to provide sales-related assistance, assisting in the selection of merchandise and suggesting complementary items.
  • Offer customers the opportunity to purchase extended product warranties, explaining coverage, benefits, and price.
  • Interact with customers and coworkers in a friendly and professional manner, adhering to NEX dress code and uniform standards, and assisting sales team members to the maximum extent possible.
  • Become knowledgeable about merchandise, including proper setup, use, care, characteristics, and price points.
  • Communicate product-related information to customers knowledgeably and legibly.
  • Ensure assigned areas are fully stocked and merchandise is neatly arranged.
  • Communicate with supervisors and store managers regarding stock additions, deletions, fast and slow-selling merchandise, customer preferences, needs, and problems.
  • Participate in department meetings and actively seek to exchange ideas regarding improvements in customer service, job performance, and achievement of store/department sales goals.
  • Complete sales transactions efficiently, thanking customers for their patronage.
  • Perform cash register transactions accurately and procedurally, advising customers of upcoming sales events and services available throughout the Navy Exchange.
  • Become knowledgeable in NEX store policies, including merchandise returns, price matching, check cashing, rain checks, and other relevant procedures.
  • Handle customer returns and problems tactfully and efficiently, applying store policies consistently and intelligently to ensure customer satisfaction.
  • Maintain a high level of awareness in assigned areas and offer excellent customer service to all patrons to deter theft.
  • Unpack, stage, and move merchandise as assigned, assisting in creating store displays and performing periodic inventories.
  • Complete paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, and other relevant tasks accurately and completely.
  • Eligible for and participate in applicable commission and gainsharing sales incentive programs.
  • Perform other related duties as assigned.

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