Retail Sales Representative
1 month ago
Sell general merchandise to customers utilizing professional sales techniques. Collaborate with a sales team to provide exceptional service that exceeds customer expectations.
Duties and Responsibilities:- Greet and engage customers to provide sales-related assistance, assisting in the selection of merchandise and suggesting complementary items.
- Offer customers the opportunity to purchase extended product warranties, explaining coverage, benefits, and price.
- Interact with customers and coworkers in a friendly and professional manner, adhering to NEX dress code and uniform standards, and assisting sales team members to the maximum extent possible.
- Become knowledgeable about merchandise, including proper setup, use, care, characteristics, and price points.
- Communicate product-related information to customers knowledgeably and legibly.
- Ensure assigned areas are fully stocked and merchandise is neatly arranged.
- Communicate with supervisors and store managers regarding stock additions, deletions, fast and slow-selling merchandise, customer preferences, needs, and problems.
- Participate in department meetings and actively seek to exchange ideas regarding improvements in customer service, job performance, and achievement of store/department sales goals.
- Complete sales transactions efficiently, thanking customers for their patronage.
- Perform cash register transactions accurately and procedurally, advising customers of upcoming sales events and services available throughout the Navy Exchange.
- Become knowledgeable in NEX store policies, including merchandise returns, price matching, check cashing, rain checks, and other relevant procedures.
- Handle customer returns and problems tactfully and efficiently, applying store policies consistently and intelligently to ensure customer satisfaction.
- Maintain a high level of awareness in assigned areas and offer excellent customer service to all patrons to deter theft.
- Unpack, stage, and move merchandise as assigned, assisting in creating store displays and performing periodic inventories.
- Complete paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, and other relevant tasks accurately and completely.
- Eligible for and participate in applicable commission and gainsharing sales incentive programs.
- Perform other related duties as assigned.
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