Customer Service Ambassador
5 days ago
Amtraco is a global holding company that manages the shared services of HR, IT, and Finance for its operating units. The company's mission is to provide exceptional customer experiences across all its business units.
Key Responsibilities
- Develop and maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries and provide timely resolutions.
- Communicate effectively with customers through various channels, including phone, email, and in-person interactions.
- Acknowledge and resolve customer complaints in a fair and efficient manner.
- Stay up-to-date on product knowledge to provide accurate information to customers.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with sales managers and sales representatives to ensure seamless customer support.
- Provide feedback on the efficiency of the customer service process to drive continuous improvement.
Requirements
- Ability to remain calm and composed when dealing with stressed or upset customers.
- Proficiency in using computers, specifically Microsoft 365 Suite.
- Experience working in customer support or a related field.
Education Requirements
- High School Diploma or equivalent.
- Associates degree and/or bachelor's degree preferred.
Company Benefits
- Competitive salary.
- Earned vacation and personal time off.
- Paid holidays.
- Medical, dental, and vision benefits.
- 401(k) with company match program.
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