Luxury Guest Experience Specialist

3 days ago


Naples, Florida, United States Marriott International, Inc Full time

Job Overview

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We are seeking a highly skilled Luxury Guest Experience Specialist to join our team at The Ritz-Carlton Naples. As a key member of our hospitality staff, you will play a vital role in delivering exceptional guest experiences and ensuring that every stay with us is nothing short of unforgettable.

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About the Role

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The successful candidate will be responsible for managing the honor bar, ensuring its cleanliness and inventory accuracy, and responding to guest requests in a timely and professional manner. You will work closely with hotel management to address any operational issues and maintain an organized restocking process.

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Key Responsibilities

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  2. Inventory and restock honor bar supplies, including snacks and beverages, as needed.">
  3. Maintain the cleanliness and appearance of each honor bar, adhering to company standards.">
  4. Utilize software and handheld devices to record sales and take inventory, ensuring accurate tracking and reporting.">
  5. Prepare and push restocking carts to floors where rooms are ready for inventory.">
  6. Respond promptly to guest requests and resolve any issues related to the honor bar operation.">
  7. Communicate effectively with hotel management to address any operational concerns or questions.">
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Requirements

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  • A high school diploma or equivalent required.">
  • No prior experience necessary; we provide comprehensive training to ensure your success.">
  • Ability to stand, sit, or walk for extended periods, move objects weighing less than 25 pounds, and perform other reasonable job duties as requested.">
  • Excellent communication and interpersonal skills, with a focus on providing exceptional guest service.">
  • Basic math skills and ability to accurately count and manage inventory.">
  • Physical stamina to meet the demands of a fast-paced hospitality environment.">
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Benefits

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As a Luxury Guest Experience Specialist with Marriott International, you can expect a competitive salary range of $22,500 - $30,000 per year, depending on experience. We offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and opportunities for career advancement within our global portfolio of brands.

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About Us

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At Marriott International, we believe in empowering our associates to deliver exceptional guest experiences and create lifelong memories. Our culture is built on a foundation of respect, empathy, and inclusivity, and we are committed to attracting and retaining top talent who share our values. Join our team and become part of a global community that values diversity, equity, and inclusion.

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Salary Range

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$22,500 - $30,000 per year, depending on experience.

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Location

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The Ritz-Carlton Naples, 280 Vanderbilt Beach Road, Naples, Florida, United States, 34108.

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Language Code

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en



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