Executive Guest Experience Manager
2 days ago
The Ritz-Carlton Naples seeks an exceptional Executive Guest Experience Manager to oversee the cleanliness and condition of guest rooms while ensuring adherence to quality standards. As a key member of the Housekeeping team, you will assist in training and managing housekeeping staff, respond promptly to guest requests, and implement initiatives for improving efficiency and safety.
Job Summary:- Enter status of rooms cleaned
- Complete checklists to report cleanliness and condition of each assigned area
- Complete required Housekeeping paperwork
- Identify room assignments and type of cleaning required for each room
- Inspect guest rooms after being cleaned by Housekeeper
- Respond promptly to requests from guests and other departments
This role combines supervisory responsibilities with hands-on tasks to maintain exceptional service in a luxury hospitality environment. You will work closely with the management team to achieve high-quality results and exceed guest expectations.
We offer a competitive salary of $$$45,000 - $65,000 per year, depending on experience. In addition to a comprehensive benefits package, you will have opportunities for career growth and professional development within Marriott International, Inc.
The ideal candidate will have at least 1 year of related work experience and possess excellent communication and leadership skills. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.
As an Executive Guest Experience Manager, you will be responsible for:
- Serving as a role model and assisting management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
- Following all company and safety and security policies and procedures; reporting any maintenance problems, safety hazards, accidents, or injuries
- Ensuring uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
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