Executive Guest Experience Manager

2 days ago


Naples, Florida, United States Marriott International, Inc Full time

The Ritz-Carlton Naples seeks an exceptional Executive Guest Experience Manager to oversee the cleanliness and condition of guest rooms while ensuring adherence to quality standards. As a key member of the Housekeeping team, you will assist in training and managing housekeeping staff, respond promptly to guest requests, and implement initiatives for improving efficiency and safety.

Job Summary:
  • Enter status of rooms cleaned
  • Complete checklists to report cleanliness and condition of each assigned area
  • Complete required Housekeeping paperwork
  • Identify room assignments and type of cleaning required for each room
  • Inspect guest rooms after being cleaned by Housekeeper
  • Respond promptly to requests from guests and other departments

This role combines supervisory responsibilities with hands-on tasks to maintain exceptional service in a luxury hospitality environment. You will work closely with the management team to achieve high-quality results and exceed guest expectations.

We offer a competitive salary of $$$45,000 - $65,000 per year, depending on experience. In addition to a comprehensive benefits package, you will have opportunities for career growth and professional development within Marriott International, Inc.

The ideal candidate will have at least 1 year of related work experience and possess excellent communication and leadership skills. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.

As an Executive Guest Experience Manager, you will be responsible for:

  • Serving as a role model and assisting management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • Following all company and safety and security policies and procedures; reporting any maintenance problems, safety hazards, accidents, or injuries
  • Ensuring uniform and personal appearance are clean and professional
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs
  • Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings


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