Mortgage Quality Control Specialist
2 weeks ago
About Us
Mercantile Bank is seeking a skilled Mortgage Servicing Quality Control Administrator to enhance our operations.
Company Overview
Mercantile Bank is dedicated to providing financial solutions that empower individuals and businesses to realize their aspirations while positively impacting our employees and communities.
With a growth trajectory from a modest concept to over 40 locations and 5.25 billion in total assets, we pride ourselves on our strong employee base of nearly 700 individuals.
Our core values drive our daily operations, fostering inclusivity, innovation, and collaboration to achieve excellence. We hold ourselves accountable not only to our customers but also to our employees and the communities we serve.
We are committed to investing in our workforce and communities, demonstrating integrity in every interaction. Our hiring practices focus on character, with a willingness to provide the necessary training for success.
Employee Development
We prioritize employee growth and promote from within whenever feasible. Our reputation as a premier workplace is the result of intentional efforts to offer competitive wages, excellent benefits, volunteer opportunities, and various ways to engage with the bank and community.
Rewards and Benefits
We offer a comprehensive benefits package, including:
- Multiple medical, dental, and vision plans
- Flexible Spending Accounts (FSA)
- Paid Time Off: 3 weeks of vacation, sick leave, 10 holidays, and a Giving Day for community service
- Company Paid Life Insurance equal to 3 times your annual salary
- Employee Assistance Program (EAP)
- Adoption and IVF Assistance
- Fitness Equipment Purchase Plan
Additionally, we support your financial wellness and career advancement through:
- 401(k) match at 100% up to the first 5% of your contribution
- Employee Stock Purchase Plan
- 529 College Savings Plans
- Discounted banking services
- Legal protection
- Tuition Reimbursement
- Exceptional training and development opportunities tailored to your career aspirations
Position Overview
The Mortgage Servicing Quality Control Administrator plays a vital role in administering a comprehensive Mortgage Servicing Quality Control (MSQC) program that aligns with agency and investor standards.
Key Responsibilities:
- Maintain a thorough MSQC program encompassing loan setup, escrow management, insurance, accounting/payment processing, default management, and compliance matters.
- Ensure the Bank's MSQC Plan and Policy are current and compliant with agency requirements by monitoring regulatory changes.
- Design QC reviews, develop scopes and samples, and prepare reports.
- Stay informed about Freddie Mac, Federal Home Loan Bank of Indianapolis, and Fannie Mae MSQC guidelines to ensure compliance.
- Develop and maintain MSQC procedures that minimize operational disruption and enhance customer experience.
- Conduct regular mortgage servicing audits within designated timeframes.
- Identify and report defects, collaborating with the Mortgage Servicing Department for corrective actions.
- Escalate any indications of fraud or misrepresentation to management.
- Track and follow up on MSQC findings as necessary.
- Prepare monthly management reports detailing findings, recommendations, and corrective actions.
- Assist with external MSQC audits from investors and agencies.
- Adhere to all laws, regulations, and bank policies related to mortgage servicing.
- Ensure compliance with regulatory issues such as Fair Lending and Equal Housing laws.
Qualifications:
A Bachelor's degree or equivalent experience, along with 3-5 years of experience in Mortgage Servicing or Mortgage Servicing Quality Control, is required. This position will transition to a hybrid model after the initial training period.
We believe that embracing diversity enhances our organization. A workforce that reflects the communities we serve is essential, and we are committed to providing equal employment opportunities without discrimination.
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