Assistant Manager

6 days ago


Clayton, United States Marriott Full time
Job Summary

This entry-level management position focuses on supporting the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The Assistant Manager assists in working with employees to carry out guest arrival and departure procedures and maintain the property's cleanliness standards.

Key Responsibilities
  • Support the management of Rooms Operations activities, including opening and closing Front Desk shifts, reviewing critical information, and operating department equipment.
  • Ensure employees have the proper supplies and uniforms, and understand night audit procedures.
  • Communicate performance expectations to employees, handle employee questions and concerns, and effectively schedule employees to business demands.
  • Contribute to managing departmental controllable expenses to achieve or exceed budgeted goals.
  • Provide exceptional guest service, assist in investigating employee and guest accidents, and interact with guests to obtain feedback on product quality and service levels.
Requirements
  • High school diploma or GED, with 3 years of experience in guest services, front desk, housekeeping, or a related professional area.
  • Or, 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 1 year of experience in guest services, front desk, housekeeping, or a related professional area.
Benefits

Marriott offers a competitive hourly pay range, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.



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