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Medical Customer Support Specialist
2 months ago
Norco is in search of a dedicated individual to take on the role of Medical Store Customer Service Representative. This position is crucial for assisting both walk-in and phone-in clientele. Key responsibilities include:
- Welcoming customers with professionalism and enthusiasm
- Promptly answering incoming calls
- Exhibiting comprehensive knowledge of products, including their placement, availability, pricing, and usage
- Effectively assessing customer requirements for products or services
- Providing education to patients/clients regarding medical products and services
- Fitting and selling medical products and services to customers
- Processing customer orders and accurately entering them into the system
- Maintaining a stocked, clean, organized, and appealing showroom
- Carrying out additional tasks as assigned or necessary
- Compensation: $18.00/hr - $21.00/hr based on experience
- High school diploma or equivalent
- Experience in the medical field is advantageous
- Exceptional customer service abilities
- Strong verbal communication skills, particularly over the phone
- Capability to occasionally lift and/or carry items weighing up to 100 lbs
- Ability to sit, stand, and walk for extended durations
- Proficiency in accurately entering data into a computer and learning necessary software applications
- Capacity to manage multiple tasks in a high-pressure environment
Norco provides a competitive compensation and benefits package, which includes:
- Employee Stock Ownership Plan (ESOP)
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance at no cost to the employee
- Options for Supplemental Accident, Disease, and Life Insurance
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Wellness Program
- Employee Discounts on products
Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on various protected characteristics.
Norco, Inc is a Drug-Free workplace.
