Customer Service and Sales Professional

3 days ago


Louisville, Kentucky, United States Republic Bank Full time
About the Role

The Sales and Customer Service Representative is a key member of our team at Republic Bank, responsible for delivering exceptional customer service and driving sales growth. This role requires a strong focus on building relationships with clients, identifying their needs, and providing tailored solutions to meet their financial goals.

Key Responsibilities
  • Client Service: Provide comprehensive, prompt, and efficient client transactions, including receiving deposits, verifying amounts, and entering transactions into our system.
  • Relationship Building: Develop strong banking relationships with regular clients, consistently delivering the Republic Experience to every client interaction.
  • Sales and Cross-Selling: Recognize opportunities to satisfy client needs through other Bank products, perform transaction overrides, and make hold decisions to drive sales growth.
  • Operational Excellence: Balance cash drawers daily, meeting Republic's standard of performance, and maintain a working knowledge of compliance requirements affecting your position.
Requirements
  • Experience: Minimum 2 years of customer service experience required.
  • Skills: Excellent verbal communication skills, active listening skills, and the ability to work in a team environment.
  • Education: High school diploma or equivalent required.
What We Offer

As a Sales and Customer Service Representative at Republic Bank, you will have the opportunity to work in a dynamic and supportive environment, with a focus on career development and growth. We offer a competitive salary, comprehensive benefits package, and opportunities for advancement.



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