Channel Management Coordinator

6 days ago


Kissimmee, Florida, United States NDM Hospitality Services Full time
Job Description

NDM Hospitality Services is seeking a skilled Channel Management Coordinator to join our team in Kissimmee, FL. As a core member of the Channel Management Department, you will be responsible for inventory management, data governance, auditing OTA reservation information, and booking financials.

Key Responsibilities:

  • Audit OTA reservations for completion, consistency, and accuracy of information.
  • Manage Salesforce cases to ensure timely responses to all guest requests.
  • Review daily and weekend reports to ensure new bookings and cancellations are properly accounted for.
  • Accurately record customer information and charge credit cards upon successful reservations.
  • Provide exceptional customer service in processing reservations, including resolving escalations.

Requirements:

  • Self-driven, responsible, and accountable, with a positive outlook and a team-player.
  • Excellent organizational and people skills, with attention to detail and proficiency in written and oral communication.
  • Proficient in Property Management Systems, MS Office, specifically Excel and Word.

Benefits:

  • Health, Dental, Vision, Free Life Insurance.
  • 401k Plan Available.
  • Discounted Hotel rooms.
  • Discount in F&B outlets.
  • Development opportunities.
  • Employee appreciation events.
  • Recognition and Rewards Program.

NDM Hospitality Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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