Service Coordinator

3 weeks ago


Overland Park, Kansas, United States Turners Consumer Service Inc. Full time
Role Overview
">We are seeking a highly organized and efficient Service Dispatcher to join our team at Turners Consumer Service Inc. The ideal candidate will be responsible for managing the scheduling and workflow of our service technicians, ensuring timely and effective service calls. You will be the first point of contact for customers and must have excellent communication skills, including the ability to de-escalate difficult situations.

The Service Dispatcher will also handle administrative tasks related to customer payments, service tickets, and warranties. This role requires strong organizational and multitasking abilities, as well as basic proficiency in computer programs such as Microsoft Office and scheduling software.

Main Responsibilities
  • Customer Communication:
    • Answer incoming phone calls and schedule service appointments efficiently.
    • Manage customer expectations regarding service call timing, technician arrival, and service scope.
    • Address and resolve customer concerns or complaints, ensuring customer satisfaction.
  • Technician Scheduling & Management:
    • Assign service calls to technicians based on their location, skill set, and the complexity of the job (e.g., compressor repairs, two-man calls).
    • Monitor technician locations and availability throughout the day to optimize scheduling and minimize delays.
    • Adjust schedules in real-time to accommodate emergencies, cancellations, or additional service needs.
  • Service Coordination:
    • Track the type of service calls to ensure proper time allocation and resources (e.g., lengthier jobs like compressor repairs vs. quicker fixes).
    • Ensure that technicians have the correct information and resources for each call, including customer history and job requirements.
  • Administrative Duties:
    • Process completed service tickets, ensuring accuracy and proper filing of documentation.
    • Handle out-of-warranty service calls and ensure that proper billing codes are used.
    • Process customer payments including credit cards, checks, and cash transactions.
  • Conflict Resolution:
    • Handle escalated or difficult calls professionally, working to resolve issues while maintaining a calm demeanor.
    • De-escalate tense situations with customers, offering solutions to resolve their concerns.
  • Reporting & Recordkeeping:
    • Enter completed service tickets into the company's database.
    • Keep accurate records of technician hours, completed jobs, and customer payments.
    • File paperwork and maintain organized records for future reference.


Requirements

  • A high school diploma or equivalent is required for this position.
  • Familiarity with basic appliance terminology or willingness to learn is essential.
  • Strong attention to detail and accuracy is necessary for this role.


This is a full-time position, Monday-Friday, 8am - 5pm. We offer a competitive salary of $45,000 per year, commensurate with experience.

  • Overland Park, Kansas, United States Turners Consumer Service Inc. Full time

    Turners Consumer Service Inc. is seeking a highly organized and efficient Service Support Specialist to join their appliance service company. This role is responsible for managing the scheduling and workflow of service technicians, ensuring timely and effective service calls. As the first point of contact for customers, the ideal candidate will have...


  • Overland Park, Kansas, United States Turners Consumer Service Inc. Full time

    Job OverviewWe are seeking an organized and efficient Service Dispatcher to join our team at Turners Consumer Service Inc. The ideal candidate will be responsible for managing the scheduling and workflow of our service technicians, ensuring timely and effective service calls.The Service Dispatcher will be the first point of contact for customers and must...


  • Overland Park, Kansas, United States Turners Consumer Service Inc. Full time

    Job OverviewWe are seeking an organized and efficient Service Dispatcher/ Administrative Assistant to join our team at Turners Consumer Service Inc.The ideal candidate will be responsible for managing the scheduling and workflow of our service technicians, ensuring timely and effective service calls. You will be the first point of contact for customers and...


  • Overland Park, Kansas, United States Aristocrat Investigation LLC Full time

    Aristocrat Investigation LLC is recruiting for the position of Service Operations Coordinator. In this role, you will be responsible for coordinating the delivery of legal documents to individuals and entities involved in legal proceedings.You will work closely with clients, attorneys, and other legal professionals to ensure that all service procedures...


  • Overland Park, Kansas, United States Salinity Salt & Float Spa Full time

    We are seeking a highly motivated Spa Service Coordinator to join our team at Salinity Salt & Float Spa. In this role, you will be responsible for providing exceptional customer service, managing appointments and bookings, and maintaining a clean and safe environment for our clients.About UsAt Salinity, we are committed to delivering a unique and...


  • Overland Park, Kansas, United States Menorah Medical Center Full time

    About the Position:Menorah Medical Center is seeking an experienced RN Neurosurgery Service Line Coordinator to join our team. As a key member of our neurosurgery service line, you will be responsible for coordinating the delivery of high-quality patient care and ensuring seamless operations in the operating room.The ideal candidate will have at least one...


  • Overland Park, Kansas, United States Menorah Medical Center Full time

    Job SummaryWe are seeking an experienced Neurosurgery Service Line Coordinator RN to join our team at Menorah Medical Center. The ideal candidate will have a strong background in surgical care and excellent communication skills.About the RoleThis is a challenging opportunity for a skilled professional to coordinate the Neurosurgery service line, including...

  • Nurse Coordinator

    14 hours ago


    Overland Park, Kansas, United States Menorah Medical Center Full time

    Company Overview: Menorah Medical Center is a full-service, 150+ bed acute care hospital and ER, serving the community's healthcare needs by providing compassionate care. Our hospital network continues to be a pioneer in cancer care, with a certified Breast Center of Excellence, the Sarah Cannon Cancer Institute, and the region's only Genitourinary Cancer...


  • Overland Park, Kansas, United States Menorah Medical Center Full time

    Are you looking for a challenging role that utilizes your expertise in neurosurgery? Do you have excellent leadership skills and the ability to work with various teams?We are seeking a highly skilled Neurosurgery Service Line Coordinator and Lead RN to join our team at Menorah Medical Center, part of the nation's leading provider of healthcare services, HCA...


  • Overland Park, Kansas, United States Overland Park Regional Medical Center Full time

    About the RoleThe Clinical Nurse Coordinator ensures and delivers high-quality patient care and coordination of all functions in the unit/department. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established policies/procedures. This position is an excellent opportunity...


  • Overland Park, Kansas, United States INDRA AIR TRAFFIC INC Full time

    Job DescriptionAs a key member of the INDRA AIR TRAFFIC INC team, you will play a crucial role in ensuring seamless customer interactions and resolving technical issues related to our avionics products. Your exceptional communication skills and problem-solving abilities will enable you to effectively handle customer inquiries, manage product repairs, and...


  • Overland Park, Kansas, United States Home Sweet Home Care Services Agenc Full time

    Career Opportunity:We are seeking a Personal Care Coordinator to join our team at Home Sweet Home Care Services Agency. As a Personal Care Coordinator, you will be responsible for coordinating care services for clients in their homes. This includes assessing client needs, developing care plans, and ensuring that clients receive high-quality...


  • Overland Park, Kansas, United States JobFlurry-Appcast-US Full time

    Rehabilitation Professional Position Overview:JobFlurry-Appcast-US is committed to delivering high-quality rehabilitation services to patients in post-acute care settings. We are seeking a qualified Rehabilitation Professional to join our team and contribute to the development and implementation of effective treatment plans. About the Role:This is a...

  • Project Coordinator

    23 hours ago


    Overland Park, Kansas, United States Armor Security Inc Full time

    Job OverviewWe are seeking a skilled Project Coordinator to join our team at Armor Security Inc.This role involves overseeing all Partner communications, daily updates, and weekly meetings to ensure seamless project execution.The ideal candidate will have strong organizational skills, attention to detail, and excellent communication abilities.Coordinate with...


  • Overland Park, Kansas, United States American Association of Veterinary State Boards Full time

    Job DescriptionThis administrative role involves supporting the VAULT department in processing official documents related to veterinary licensure. You will work closely with the Mobility Program Manager and other department members to ensure accurate and efficient workflows.Responsibilities:Process all VAULT applications according to documented...


  • Overland Park, Kansas, United States ResourceOne Full time

    Requirements and QualificationsPrevious experience in food service or related fields, preferably in a leadership capacityStrong leadership qualities, including effective communication and problem-solving skillsAble to thrive in a fast-paced environment and adapt to changing circumstancesExcellent written and verbal communication skillsAttention to detail and...


  • Overland Park, Kansas, United States Overland Park Regional Medical Center Full time

    About Our Team:We are a dynamic and collaborative team of healthcare professionals dedicated to delivering exceptional patient care and improving community health. Our team members are passionate about their work and committed to excellence in everything they do. We strive to create a positive and supportive work environment that fosters growth, innovation,...


  • Overland Park, Kansas, United States Aristocrat Investigation LLC Full time

    Aristocrat Investigation LLC is seeking a highly organized and detail-oriented individual to fill the role of Process Serving Coordinator. This position is responsible for coordinating process serving operations, managing correspondence, and maintaining accurate records.Responsibilities:Manage incoming and outgoing correspondence, including emails, faxes,...


  • Overland Park, Kansas, United States Research Medical Center Full time

    About Research Medical CenterWe are a 585+ bed hospital offering an array of medical and health clinic services, including women's services, emergency room, and trauma center. Our specialty care areas include Chest Pain Center, Level I Trauma Center, Breast Care Center, Cardiovascular Rehabilitation Programs, and Primary Stroke Center.Job OverviewThe...


  • Overland Park, Kansas, United States Fiorellas Event Space and Jack Stack Catering Full time

    At Fiorellas Event Space and Jack Stack Catering, we are seeking a skilled Barbecue Experience Coordinator to join our catering and events team. This role offers the opportunity to provide exceptional customer experiences while working in a dynamic and fast-paced environment.The ideal candidate will possess excellent communication skills, a passion for...