Customer Service Coordinator

3 days ago


Overland Park, Kansas, United States Turners Consumer Service Inc. Full time

Turners Consumer Service Inc. is seeking a highly organized and efficient Service Support Specialist to join their appliance service company. This role is responsible for managing the scheduling and workflow of service technicians, ensuring timely and effective service calls. As the first point of contact for customers, the ideal candidate will have excellent communication skills, including the ability to de-escalate difficult situations.

Key Responsibilities:
  • Customer Communication: Answer incoming phone calls and schedule service appointments efficiently. Manage customer expectations regarding service call timing, technician arrival, and service scope. Address and resolve customer concerns or complaints, ensuring customer satisfaction.

  • Technician Scheduling & Management: Assign service calls to technicians based on their location, skill set, and the complexity of the job. Monitor technician locations and availability throughout the day to optimize scheduling and minimize delays. Adjust schedules in real-time to accommodate emergencies, cancellations, or additional service needs.

  • Administrative Duties: Process completed service tickets, ensuring accuracy and proper filing of documentation. Handle out-of-warranty service calls and ensure that proper billing codes are used. Process customer payments including credit cards, checks, and cash transactions.

The estimated salary for this position is $45,000 - $60,000 per year, commensurate with experience.

This is a Monday-Friday, 8am - 5pm position. If you have prior experience as a dispatcher, customer service representative, or administrative assistant in a service-based industry, we encourage you to apply.



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