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Spa Experience Coordinator

2 months ago


Somerville, Massachusetts, United States The NOW Full time
About The NOW

The NOW is a revolutionary massage boutique that redefines the concept of self-care. Our mission is to provide a serene and rejuvenating environment where individuals can escape the stresses of everyday life and reconnect with their inner selves.

Job Summary

We are seeking a highly skilled and compassionate Spa Experience Coordinator to join our team. As a key member of our staff, you will be responsible for delivering exceptional guest experiences, promoting our services, and maintaining a warm and welcoming atmosphere.

Responsibilities
  • Guest Services: Greet and check-in guests, provide personalized service, and ensure a seamless experience.
  • Service Promotion: Educate guests about our services, promote memberships, and drive sales.
  • Team Collaboration: Work closely with our leadership team to implement best practices and foster innovation.
  • Operational Tasks: Open and close the boutique, manage appointments, and maintain a clean and organized environment.
Requirements
  • Excellent Communication: Possess strong verbal and written communication skills, with the ability to effectively interact with guests and team members.
  • Guest Focus: Demonstrate a genuine passion for delivering exceptional guest experiences and a commitment to our brand values.
  • Problem-Solving: Show a proactive approach to resolving guest issues and maintaining a positive attitude in a fast-paced environment.
  • Team Player: Be a collaborative and supportive team member, willing to go above and beyond to achieve our goals.
What We Offer
  • Competitive Compensation: A fair and competitive salary, plus generous commissions.
  • Career Growth: Opportunities for professional development and advancement within our company.
  • Aesthetically Inspiring Environment: A beautiful and serene workspace that promotes relaxation and well-being.
  • Team Discounts: Enjoy exclusive discounts on our services and products.

We are an equal opportunity employer and welcome applications from qualified candidates who share our passion for delivering exceptional guest experiences and promoting a culture of positivity and respect.