Operations Service Manager
1 week ago
Are you a results-driven leader with a passion for delivering exceptional customer experiences?
We're seeking an experienced Operations Service Manager to join our team at Burlington, a leading off-price retailer. As a key member of our store leadership team, you'll be responsible for driving business results, developing high-performing teams, and ensuring seamless store operations.
Key Responsibilities:- Manage the Customer Service and Cashier teams, ensuring compliance with company policies and standards.
- Provide guidance to Customer Service Supervisors to meet customer service expectations and maintain smooth customer flow at the registers.
- Oversee the receiving process, transfers, debits, damages, and charge-backs, partnering with the Receiving Supervisor to maintain inventory accuracy.
- Support the Store Manager and others in areas including staffing, sourcing, interviewing, training, and succession planning.
- Assist in managing other store operations areas as needed.
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium to large-sized, multi-unit retail organization.
- Ability to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel.
- Comfortable utilizing scheduling and reporting computer software.
- Ability to lift and move boxes weighing up to 40 lbs.
- Competitive wage and flexible hours.
- Associate discount.
- Medical, dental, and vision coverage, including life and disability insurance.
- Up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time, and a 401(k) plan.
- Training and development opportunities for career growth.
We're an equal opportunity employer committed to workplace diversity. If you're a motivated leader with a passion for delivering exceptional customer experiences, we encourage you to apply.
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