Operations Service Manager

1 week ago


La Crosse, Wisconsin, United States Burlington Full time
Job Title: Operations Service Manager

Are you a results-driven leader with a passion for delivering exceptional customer experiences?

We're seeking an experienced Operations Service Manager to join our team at Burlington, a leading off-price retailer. As a key member of our store leadership team, you'll be responsible for driving business results, developing high-performing teams, and ensuring seamless store operations.

Key Responsibilities:
  • Manage the Customer Service and Cashier teams, ensuring compliance with company policies and standards.
  • Provide guidance to Customer Service Supervisors to meet customer service expectations and maintain smooth customer flow at the registers.
  • Oversee the receiving process, transfers, debits, damages, and charge-backs, partnering with the Receiving Supervisor to maintain inventory accuracy.
  • Support the Store Manager and others in areas including staffing, sourcing, interviewing, training, and succession planning.
  • Assist in managing other store operations areas as needed.
Requirements:
  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium to large-sized, multi-unit retail organization.
  • Ability to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel.
  • Comfortable utilizing scheduling and reporting computer software.
  • Ability to lift and move boxes weighing up to 40 lbs.
What We Offer:
  • Competitive wage and flexible hours.
  • Associate discount.
  • Medical, dental, and vision coverage, including life and disability insurance.
  • Up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time, and a 401(k) plan.
  • Training and development opportunities for career growth.

We're an equal opportunity employer committed to workplace diversity. If you're a motivated leader with a passion for delivering exceptional customer experiences, we encourage you to apply.



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