Payroll Service Specialist

4 weeks ago


West Henrietta, United States Paychex Full time

Overview:

We are seeking a skilled Payroll Service Specialist to provide exceptional customer service for one of our Paychex products. In this role, you will work under a significant level of guidance and direction to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Responsibilities:

  • Support inbound call queue handling client calls to process payroll, enter payroll and tax information, and answer questions for clients in multiple states.
  • Learn and maintain knowledge of the payroll processing system, wage, and tax laws to develop a trusted relationship with our clients.
  • Provide online support, troubleshooting, and handle escalations.
  • Take initiative to elevate the client experience, quickly resolve situations, and focus on one call resolution.

Why Choose Paychex:

  • We value your well-being: From health care plans to retirement planning and wellness programs.
  • We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs.
  • We value your development: Our best-in-class training and development team will provide you with ongoing learning opportunities to give you the building blocks to grow your career at Paychex.
  • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you.
  • We value our community: We offer paid-time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Qualifications:

  • 2-5 years of customer service experience in a fast-paced environment.
  • Ability to multi-task and handle high volume workloads.

Compensation:

In the spirit of pay transparency, we are excited to share that the starting pay range starts at $18.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.



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