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Customer Experience Associate
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.
Key Responsibilities
- Customer Service
- Provide a premium customer experience by inspiring creativity and making JOANN a happy place for our customers.
- Use the F.A.S.T. service model to meet customer needs and exceed expectations.
- Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Sales and Merchandising
- Process customer transactions at the cutting counter and cash register in an efficient and friendly manner.
- Lift, place, and arrange items on shelves and racks to maintain a visually appealing store environment.
- Stock shelves accurately according to planogram and maintain a high level of productivity.
- Team Collaboration
- Assist other team members with tasks to ensure the team exceeds expectations set by Store Management.
- Work collaboratively with Store Management and other team members on projects.
- Assist with training new team members on running the register, cutting fabric, stocking shelves, and customer service.
Physical Demands
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on a consistent basis throughout their shift.
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal response).
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 50 pounds unassisted, and group lift +50 pounds up to -97 pounds (lifting 2lbs on a constant basis, 10lbs on a frequent basis).
Availability
Part-time status requires availability that meets the needs of the store. Part-time team members are generally scheduled to work less than an average of 28 hours per week in a measurement period. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.
Experience
Experience
Minimum - No experience required
Preferred - 1-3 years previous experience in a customer-centric environment
